Danielle Henderson
Middleburg,FL
Summary
Dynamic and results-driven professional with a strong background in customer service. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in POS system operations and merchandise display, consistently achieving high accuracy in cash handling and contributing to streamlined processes. Reliable and dedicated, with a commitment to excellence.
Overview
13
13
years of professional experience
Work History
Cashier
Family Dollar
Middleburg, FL
06.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Modular Team Associate
Walmart
Orange Park, FL
10.2014 - 08.2024
- Streamlined processes for increased productivity through the adoption of modular methodologies.
- Increased customer satisfaction rates by consistently delivering high-quality results within agreed timeframes.
- Assisted in the development of standard operating procedures, ensuring consistency across all modular projects undertaken by the team.
- Developed comprehensive project documentation that facilitated knowledge transfer among team members and enabled smooth hand-offs at critical stages of projects'' life cycles.
Lowe's
Orange Park, FL
03.2012 - 09.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Southern Nash
Bailey, NC06.2000
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Reliability and punctuality
- Merchandise restocking
- POS system operations
- Stock rotation
- Space planning
- Merchandise display
- Schematic interpretation
- Lift up to 50 pounds
- Product placement
- Planogram execution
- Shelving realignments
- Signage changes
- Strong work ethic
- Hand-eye coordination
- Efficient time management
- Attention to detail
- Visual inspections
- Workplace safety
- Repetitive work
Timeline
Cashier
Family Dollar
06.2025 - Current
Modular Team Associate
Walmart
10.2014 - 08.2024
Lowe's
03.2012 - 09.2014
Southern Nash