Danielle Hill
Hopedale,MA
Summary
Account management professional supporting luxury retail operations with proactive client communication and timely resolution. Strengthen retention through structured follow-up cycles and adaptable troubleshooting. Manage large-scale projects end-to-end, including execution and follow-up support.
Overview
11
11
years of professional experience
Work History
Account Manager
FGX International
Smithfield, RI
04.2021 - Current
- Managed key Canadian customer private label brand within FGX International.
- Maintained relationships with five key accounts to secure orders and drive sales.
- Oversaw project management for account rollouts, coordinating shipments and in-store deployments.
- Collaborated with development teams on product line creation, including supplier negotiations and purchasing.
- Designed product assortments for key accounts aligned with market trends and business needs.
- Developed sales plans, contributing to overall division profitability.
- Coordinated with supply chain and warehouse teams to ensure timely product deliveries.
Retail Operations Specialist
FGXI
Smithfield, RI
04.2017 - Current
- Responsible for 13 key accounts within the Canada market, which includes relationship management, processing orders, and maintaining ongoing inventory expectations.
- Provide coverage to the international team to service several global accounts, requiring a high degree of global workforce acumen and relationship building.
- Lead new account set ups and work with the commercial team on transition to new programs as a result of business growth.
- Facilitate the execution of twenty project and update launches and plan seasonal new product rollouts.
- Support field representatives through service team and DM/RM structure by providing relevant information and executing problem-solving solutions in real time.
- Partner with management team members in establishing relationship and workflow standards for 3rd party logistics locations.
- Manage direct reports to execute tasks related to multiple accounts to fulfill business needs.
Operations Coordinator
Tiffany & Co.
Natick, MA
11.2015 - 04.2017
- Manage inventory levels for location, including transferring and receiving all merchandise
- Responsible for ordering supplies for location and coordinating operational tasks in compliance with company standards
- Key holder at location, acting as manager on duty when necessary to solve internal and external issues
- Manage direct reports in day-to-day operational activities at location.
- Initiate and perform client product repair intake
- Organize location merchandise to company standard and reformat inventory storage system
- System I designed has been adapted at multiple area locations and cut down on inventory discrepancies
Education
Arts Administration - undefined
Sotheby's Institute of Art
London, UK02.2007
Bachelor of Arts - Art and French
Hood College
Frederick, MD05.2004
Skills
- Account and relationship management
- Project management
- Data interpretation
- Communication effectiveness
- Growth strategy development
- Sales methodologies
- Excel and pivot table skills
- Expertise in SAP software
- Proficiency in Google Suite applications
- Microsoft Office proficiency
- CRM systems oversight
- Vendor partnerships
- Merchandising expertise
Timeline
Account Manager
FGX International
04.2021 - Current
Retail Operations Specialist
FGXI
04.2017 - Current
Operations Coordinator
Tiffany & Co.
11.2015 - 04.2017
Bachelor of Arts - Art and French
Hood College
Arts Administration - undefined
Sotheby's Institute of Art