Danielle Jean-Louis
Brooklyn,NY
Summary
Offers demonstrated success tackling various office tasks. Delivers proactive support on key administrative matters to promote productivity across departments. Recognized for organization and customer service skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Representative
Ivy Rehab Physical Therapy
Brooklyn, NY
05.2024 - Current
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit
- Coordinated and managed scheduled appointments, ensuring prompt responses to general inquiries through both phone and email
- Managed medical insurance information, confirmed patient eligibility, and resolved insurance-related queries
- Obtained payments from patients and scanned identification and insurance cards
- Maintained a clean and welcoming front office environment, creating a positive first impression for guests upon arrival
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Home Health Care Coordinator
Anchor Healthcare Services
Brooklyn, NY
08.2021 - 01.2023
- Handled client case management and education
- Handled high volume calls coming from Creole/French speaking aides and clients
- Translated written material from Haitian Creole to English
- Created shift schedules for trained HHA to provide care for elderly/disabled clients
- Developed client goals and monitored progress of case staffing.
Senior Counselor
Kids Orbit
Brooklyn, NY
11.2017 - 06.2021
- Provided support and positive role modeling for children and adolescents in a stimulating after school setting
- Was responsible for the general safety, development, growth, and skill achievement of participants
- Created various activities that adapt to the ability of participants such as Arts & Crafts, Dance, Enrichment games
- Structured, supervised, and managed group dynamics.
Education
Registered Nursing -
AMG College of Nursing
Brooklyn, NYFashion Design and Construction -
High School of Fashion Industries
New York, NY06.2018
Skills
- Data Entry
- HHA Exchange
- Raintree (EMR system)
- Customer Service
- Time management proficiency
- Proficient in Microsoft Office 360 (Outlook, Excel, Word)
- Organizational Skills
- Scheduling appointments
- Medical Terminology
- Cross-cultural sensitivity
- Phone and Email Etiquette
- Multitasking Abilities
- Registration and Scheduling
Certification
Apparel and Textile Production and Merchandising NOCTI certification
Languages
Creole
Native or Bilingual
Timeline
Patient Representative
Ivy Rehab Physical Therapy
05.2024 - Current
Home Health Care Coordinator
Anchor Healthcare Services
08.2021 - 01.2023
Senior Counselor
Kids Orbit
11.2017 - 06.2021
Registered Nursing -
AMG College of Nursing
Fashion Design and Construction -
High School of Fashion Industries