Danielle Koerper
Fredericksburg,VA
Summary
Enthusiastic and presentable entry-level receptionist with a strong communications to delivering exceptional customer service. Proficient in managing high call volume, directing inquiries and providing accurate information, adapt at multi tasking in a fast- paste environment with a keen eye for detail and friendly demeanor. Seeking to contribute my excellent communication skills and organization ability’s to create a positive first impression for clients and visitors.
Overview
4
4
years of professional experience
Work History
Receptionist
Tulip Salon Spa
Fredericksburg , VA
04.2022 - Current
- Effectively managed a high- volume phone system handles an average of 100 daily calls and with a 95% call resolution.
- Demonstrated strong verbal communication skills resulting in a 20% reduction in misdirected calls and improved client satisfaction.
- Provided exceptional costumer service maintaining a customer satisfaction rate of 90% though effective issue resolutions and a friendly demeanor.
Sales Associate
Hallmark Gold Crown
Fredericksburg, Virginia
05.2021 - Current
- Provide exceptional customer service maintaining customer satisfaction resolving customer concerns with a friendly demeanor.
- Resolve client inquiries promptly achieving a 30% reduction and issue resolutions time and enhancing the customer experience.
- Provided accurate information about products, prices and services.
Restaurant Hostess
Kickback Jack's
Fredericksburg, Pennsylvania
06.2020 - 08.2022
- Adept to a multitasking fast paste environment with communication skills and organizational ability’s to create a positive first impression for all customers.
Education
High School Diploma -
Massaponax High School
Fredericksburg, VA05-2023
Skills
- Database management
- Scheduling appointments
- Multi phone telephone systems
- Document filling
- Computer literacy
- Adaptability
- Time management
Timeline
Receptionist
Tulip Salon Spa
04.2022 - Current
Sales Associate
Hallmark Gold Crown
05.2021 - Current
Restaurant Hostess
Kickback Jack's
06.2020 - 08.2022
High School Diploma -
Massaponax High School