Danielle Lazoen
Shelby Township
Summary
Customer-focused professional with extensive experience in service and property management. Expertise in training staff, optimizing operational processes, and delivering high-quality service in dynamic environments. Adept at managing multiple responsibilities while ensuring compliance with health and safety standards.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Server
Kay Jays
Utica
10.2023 - 04.2026
- Delivered friendly and efficient service to enhance dining experience for all guests.
- Trained new servers on menu offerings and customer service standards to ensure consistent service quality.
- Ensured cleanliness and organization of dining area to create a welcoming environment throughout shifts.
- Followed health safety guidelines when preparing and serving food products.
- Ensured accurate handling of cash transactions during shifts and processed payments accurately at the register.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Leasing Manager
Shelby Manor Senior Apartments
10.2017 - 12.2021
- Managing 2 Properties with over 300 apartments
- Process applications and create all new leases, rental increases and lease renewals
- Prepared and implemented marketing plans, supervised marketing survey completion, analyzed rental trends, and tracked advertising effectiveness to improve property visibility.
- Developed strong rapport with residents, fostering community engagement and satisfaction.
- Create work orders and ensure completion of any problems/issues
- Process rent checks and bank deposits
- Managed supply ordering to streamline office and maintenance operations, ensuring resource availability.
- Ability to multitask while working in a fast-paced, dynamic environment
Customer Service Coordinator
Imperial Auto Industries
09.2010 - 06.2013
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed a portfolio of customers, ensuring their needs were met effectively.
- Order processing and shipment arrangement
- Prepare invoices and shipping paperwork (Packing lists, Bills of Lading, etc.)
- Handled administrative tasks related to company record keeping and invoicing.
- Prepares summary reports and files related to customer back orders, incoming shipments, and vendor purchase orders
- Supported sales and profit objectives through effective management of pricing and cost controls.
- Worked flexible hours to communicate with international teams in India.
Inside Sales/Customer Service
Legris Autoline Inc.
12.2007 - 12.2008
- Sales Support, Account Management, Forecasting and Buyer/Planner activities
- Advised customers of delivery changes or problems and responded to inquiries, ensuring timely resolutions and maintaining customer satisfaction
- Received, interpreted, and modified purchase orders and requirement schedules to ensure accuracy and alignment with customer needs
- Processed return merchandise authorizations and credits or debits for customer transactions
- Release shipments to customers through third party logistics provider
- Monitor inventory levels of finished goods to related warehouse in order to achieve the best service level at the optimum level
- Compiled product forecasts for assigned product line and monitored all products in transit to optimize inventory management and service levels
- Analyze requisitions to determine finished good purchases, transfers and cancel/defer orders
- Assist VP of sales with all requests and inquiries for new product line
Customer Service Specialist
TD Industrial Coverings
11.2002 - 12.2007
- Managed order entry, maintained daily spreadsheets, produced sales reports, scheduled production to ensure quality, determined shipping methods, tracked products for customers, and maintained reconditioning programs for optimal service delivery.
- Produce daily Orders Reports, Sales Reports, and Shipment Registers
- Coordinated communication with automotive plants, sales reps, and third-party distributors across North America, enhancing operational efficiency.
- Executed customer and end-user specific requests related to shipping and packaging, ensuring compliance with requirements.
- Handled incoming purchase orders and changes through various databases to ensure timely updates.
- Problem solve purchase order errors and communicate with customers, review for price increases
- And/or provide cost savings to customer, Problem solve logistics bills, improved freight savings
- Oversaw barcode inventory for laundry programmed facilities to support operational efficiency.
- Maintain & evaluate stock levels for high production plants, produce & print workflow for production
- Enter nonconformance for errors in all departments through Quality Toolkit
- Produced and maintained department procedures for all daily job functions
- Scanned and emailed documents to customers for border crossing clearance.
- Knowledge of robots and environment of the applications, CAD through Job Boss
Education
Diploma - General Studies
Roseville High School
Roseville, MI06-1996
Skills
- Food safety compliance
- Food safety procedures
- Menu knowledge
- Order processing
- Cash handling
- Customer service
- Team collaboration
- Time management
- Attention to detail
Certification
- Powerful Communication Skills for Women
- Handling Difficult and Demanding Customers
- Knock Your Socks off Customer Service
- Fair Housing Certificate
Timeline
Server
Kay Jays
10.2023 - 04.2026
Leasing Manager
Shelby Manor Senior Apartments
10.2017 - 12.2021
Customer Service Coordinator
Imperial Auto Industries
09.2010 - 06.2013
Inside Sales/Customer Service
Legris Autoline Inc.
12.2007 - 12.2008
Customer Service Specialist
TD Industrial Coverings
11.2002 - 12.2007
Diploma - General Studies
Roseville High School