Danielle Lund
San Antonio,TX
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
GameStop
San Antonio, TX
08.2023 - Current
- Supervised daily operations to ensure efficiency and adherence to company standards.
- Managed inventory levels through effective stock organization and replenishment strategies.
- Trained and mentored team members to enhance customer service skills and operational knowledge.
- Implemented loss prevention measures, reducing shrinkage through staff awareness and procedural adherence.
- Enhanced customer experience by resolving complaints promptly and ensuring product availability.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Driver
Tiff’s Treats
San Antonio, TX
03.2023 - 08.2023
- Delivered orders promptly, ensuring customer satisfaction and adherence to service standards.
- Managed delivery routes efficiently, optimizing travel time and fuel usage.
- Maintained accurate records of deliveries and customer interactions for quality assurance.
- Communicated with dispatch to resolve issues and improve operational workflows.
- Monitored vehicle maintenance schedules to ensure optimal performance and safety compliance.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Commercial Specialist
Autozone
San Antonio, TX
05.2022 - 02.2023
- Collaborated with cross-functional teams to streamline inventory management processes and enhance product availability.
- Managed customer inquiries and provided expert guidance on product selection, ensuring high satisfaction levels.
- Conducted competitive analysis to identify opportunities for growth and improve pricing strategies.
- Led initiatives to enhance supplier relationships, optimizing procurement strategies for cost savings.
- Maintained strong relationships with vendors, negotiating better deals to reduce costs while maintaining product quality.
Enrichment Coordinator
Barkaritaville pet resort
San Antonio, TX
11.2021 - 05.2022
- Developed and implemented enrichment programs to enhance animal well-being and engagement.
- Coordinated daily activities and schedules for pets, ensuring optimal care and supervision.
- Trained staff on best practices for animal enrichment techniques and behavioral observations.
- Evaluated individual pet needs to tailor enrichment strategies and monitor progress effectively.
Assistant Manager
Palms pet resort and spa
Helotes, TX
04.2017 - 11.2021
- Led daily operations to ensure high-quality pet care and customer satisfaction.
- Trained and mentored staff on best practices in animal handling and customer service.
- Developed and implemented operational procedures to enhance efficiency across departments.
- Managed scheduling and resource allocation for optimal staff performance during peak periods.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored on board pet needs (ex special foods, medications) as well as administered them at scheduled times.
Games Advisor
Six Flags Fiesta Texas
San Antonio, TX
03.2015 - 08.2015
- Provided exceptional customer service, enhancing guest experiences and promoting park attractions.
- Assisted guests with inquiries, ensuring accurate information and timely support throughout their visit.
- Collaborated with team members to maintain cleanliness and organization in designated areas for optimal guest satisfaction.
- Recommended gaming merchandise and accessories based on custom requirements.
- Provided information about different game system costs, features and drawbacks.
- Provided comprehensive game walkthrough for players experiencing difficulties, ensuring optimal gameplay experience.
- Performed cash, card, and check transactions to complete customer purchases.
Cashier
Walmart
Helotes, TX
05.2014 - 10.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and ensured a positive shopping experience.
- Maintained cleanliness and organization of checkout area to enhance operational efficiency.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Sandra Day O'connor High School
Helotes, TX06.2012
Skills
- Retail operations
- Team building and leadership
- Inventory control
- Time Management
- Customer service and engagement
- Problem-solving
- Customer relations
- Attention to detail
- Flexible schedule
Timeline
Assistant Store Manager
GameStop
08.2023 - Current
Driver
Tiff’s Treats
03.2023 - 08.2023
Commercial Specialist
Autozone
05.2022 - 02.2023
Enrichment Coordinator
Barkaritaville pet resort
11.2021 - 05.2022
Assistant Manager
Palms pet resort and spa
04.2017 - 11.2021
Games Advisor
Six Flags Fiesta Texas
03.2015 - 08.2015
Cashier
Walmart
05.2014 - 10.2014
High School Diploma -
Sandra Day O'connor High School