Danielle Lundstrom
Buffalo,MN
Summary
Dynamic Office Manager with a proven track record of excellence in customer service and inventory control. Expertise in enhancing operational efficiency and boosting patient satisfaction through effective problem-solving and compliance management. Skilled in multitasking, maintaining meticulous records, and fostering a streamlined, patient-focused environment.
Overview
10
10
years of professional experience
Work History
Office Manager
Team Chiropractic & Wellness Center
Monticello, MN
05.2022 - Current
- Verify insurance coverage, collect payments, and schedule appointments, ensuring that doctors stay on schedule.
- Manage office workflow by directing waiting room traffic, coordinating appointments, and addressing client concerns about delays.
- Perform administrative tasks such as filing, answering phones, responding to emails, and assisting the billing team.
- Organize and maintain accurate patient files, ensuring proper storage and electronic uploads.
- Train staff on HIPAA compliance, ensuring confidential information is handled securely.
- Resolve patient inquiries and concerns promptly, maintaining a positive office atmosphere.
- Oversee inventory management for office supplies and retail items, ensuring stock levels are maintained.
- Ensure office and treatment areas are clean, organized, and prepared for daily operations.
Server/Bartender
Norm's Wayside
Buffalo, MN
09.2015 - Current
- Greet customers, answer questions, promote specials, and ensure satisfaction by addressing concerns and resolving issues promptly.
- Take orders for food and beverages, communicate special requests or allergies to kitchen staff, and provide fast, friendly service.
- Operate POS system to input orders, split bills, process payments, and handle cash transactions accurately.
- Assist in training new employees, enforce age requirements for alcohol consumption, and perform opening/closing duties, including cleaning and restocking.
Education
Licensed Cosmetologist - Cosmetology
PCI Academy
Plymouth, MN03-2018
High School Diploma -
Penn Foster
Buffalo, MN06-2004
Skills
- Multitasking
- Problem solving
- Customer service
- Maintaining electronic and physical files
- Compliance monitoring
- Credit and collections
- Inventory control
Timeline
Office Manager
Team Chiropractic & Wellness Center
05.2022 - Current
Server/Bartender
Norm's Wayside
09.2015 - Current
Licensed Cosmetologist - Cosmetology
PCI Academy
High School Diploma -
Penn Foster