Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Lusk

Chula Vista,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Walgreens Boots Alliance
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Concierge

Stratton Amenities

office residential policy procedures mail room multiline phones communication skills problem solving and great experience with interaction

Caregiver/Home Health CNA

SelfHelpWorks
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

Package Handler

FedEx:Ground
06.2023 - Current
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
  • Improved package processing efficiency by accurately scanning and sorting packages according to size, weight, and destination.
  • Ensured timely deliveries by loading and unloading trucks with precision and speed.

Education

Pima Medical Institute
San Diego, CA

High School Diploma -

Poway High School
Poway, CA

Skills

  • Information Security
  • Complaint Resolution
  • Appointment Scheduling
  • Paperwork Processing
  • Call Flow Maximization
  • Active Listening
  • Complaint Handling
  • Order Processing
  • Escalation Management

Timeline

Package Handler

FedEx:Ground
06.2023 - Current

Customer Service Representative

Walgreens Boots Alliance

Concierge

Stratton Amenities

Caregiver/Home Health CNA

SelfHelpWorks

Pima Medical Institute

High School Diploma -

Poway High School
Danielle Lusk