Danielle Manhart
PASO ROBLES,CA
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Peach Tree Hotels. Proven ability to enhance guest satisfaction through effective communication and appointment scheduling. Recognized for maintaining organized environments and resolving issues promptly, fostering strong relationships that drive loyalty and retention. Skilled in time management and team collaboration.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Peach Tree Hotels
Paso Robles, CA
03.2023 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Front Desk Receptionist
Spring Hill Suites
Atascadero, CA
11.2022 - 03.2023
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected deposits, fees, and payments for rooms.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Front Desk Receptionist
Courtyard by Marriott
Paso Robles, CA
01.2022 - 08.2022
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Customer Service Technician
AT&T
Paso Robles, CA
03.2019 - 11.2019
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Enhanced customer experience with personalized assistance and product recommendations.
- Participated in ongoing training opportunities to stay current on industry trends and emerging technologies relevant to the Customer Service Technician role.
- Provided remote support to customers, diagnosing and resolving technical issues effectively.
- Maintained detailed records of customer interactions, allowing for improved follow-up on any unresolved issues or concerns.
- Developed strong relationships with clients, leading to increased loyalty and retention rates.
Store Manager
Payless Shoe Source
Paso Robles, CA
12.2016 - 05.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
General Education
Chaparral High School
Las Vegas, NV06.2009
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Team collaboration
- Appointment scheduling
- Office organization
Timeline
Front Desk Receptionist
Peach Tree Hotels
03.2023 - 05.2023
Front Desk Receptionist
Spring Hill Suites
11.2022 - 03.2023
Front Desk Receptionist
Courtyard by Marriott
01.2022 - 08.2022
Customer Service Technician
AT&T
03.2019 - 11.2019
Store Manager
Payless Shoe Source
12.2016 - 05.2019
General Education
Chaparral High School