Danielle Marbra
Customer Service Rep
Jackson,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Motivated Customer Service Representative experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
BURTON & BURTON
Natchez , Mississippi
02.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Cashier
Corner Market
Vicksburg , Mississippi
05.2018 - 09.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $1000 or more per shift.
- Reviewed weekly sales ads and monitored price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Greeted over 100 customers per day.
Cashier/Waitress
BK SEAFOOD
Port Gibson , MS
08.2012 - 03.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $2000 or more per shift.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Greeted over 100 customers per day.
- Completed inventory counts and ordered merchandise.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Port Gibson High School
Port Gibson, MS05.2005
Skills
- Interpretation and Translation Services
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Call Documentation
- Inbound and Outbound Calling
- Telephone Management
- Consulting Supervisors
- Answering Customer Questions
- Cash Register Operations
- Call Transfers
- Customer Service and Assistance
- Credit Card Payment Processing
- Microsoft PowerPoint
- Directing Calls
Timeline
Customer Service Representative
BURTON & BURTON
02.2020 - Current
Cashier
Corner Market
05.2018 - 09.2018
Cashier/Waitress
BK SEAFOOD
08.2012 - 03.2018
High School Diploma -
Port Gibson High School
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