Danielle McKenzie
Dearborn Heights,MI
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
MGM Resorts
08.2014 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
PBX Hotel Operator
MGM Resorts
08.2014 - 04.2023
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Operated switchboard and routed incoming calls to appropriate departments.
- Connected callers with appropriate professional, department, or business.
Education
No Degree - Business Administration And Management
Wayne County Community College District
Detroit, MI09.1993
High School Diploma -
Henry Ford High School
Detroit, MI06.1991
Skills
- Spreadsheet Tracking
- Cash Handling
- Correspondence Drafting
- Clerical Support
- Customer Service
- Guest Relations
- Scheduling
Timeline
Front Desk Receptionist
MGM Resorts
08.2014 - Current
PBX Hotel Operator
MGM Resorts
08.2014 - 04.2023
No Degree - Business Administration And Management
Wayne County Community College District
High School Diploma -
Henry Ford High School