Danielle Miller
Topeka
Summary
Results-driven professional with a solid background in overseeing daily operations and addressing customer issues. Skilled in staff development and inventory management, contributing to significant improvements in efficiency and customer satisfaction. General Manager with a history of enhancing service quality and executing successful employee recognition strategies.
Overview
10
10
years of professional experience
Work History
General Manager
Wendy's
Topeka
10.2019 - Current
- Oversaw daily operations to ensure smooth workflow and efficiency.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Manager
Pizza Hut
Topeka
03.2015 - 10.2019
- Trained and mentored new staff on menu items and customer service protocols.
- Maintained cleanliness and organization in dining area for positive guest experience.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Conducted weekly inventory counts
- Processed truck orders, including coordinating soda orders with Pepsi
Education
GED -
Seaman High School
Topeka Ks05-2002
Skills
- Inventory management
- Employee training
- Customer service
- Operations oversight
- Staff scheduling
- Supervision and training
- Staff training and development
Timeline
General Manager
Wendy's
10.2019 - Current
Assistant Manager
Pizza Hut
03.2015 - 10.2019
GED -
Seaman High School