Danielle Murray
Washington,DC
Summary
Detail-oriented pharmacy technician skilled in HIPAA compliance, workflow optimization, and pharmacy software proficiency. Committed to enhancing patient care through effective communication and problem-solving.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Pharmacy Technician
Walmart
Washington, DC
02.2026 - Current
- Executed precise and timely processing of prescriptions to support pharmacy workflow.
- Coordinated inventory maintenance and optimized shelf organization to improve product visibility and accessibility.
- Engaged with pharmacists to facilitate proper medication distribution and safeguard patient well-being.
- Facilitated customer satisfaction by efficiently managing inquiries and resolving issues in a timely manner.
- Diagnosed and rectified issues within third-party billing systems, ensuring efficient customer service operations.
- Engaged with healthcare professionals to verify and clarify prescription details, enhancing accuracy in patient care.
- Managed customer payment collections, including co-payments and full payments, to maintain financial accuracy and service efficiency.
- Assisted in processing prescriptions accurately and efficiently.
Pharmacy Technician Trainee
Walmart
Washington, DC
05.2025 - 02.2026
- Monitored and verified medication expiration dates to ensure compliance with safety regulations.
- Responded to incoming phone calls, delivering accurate information and support to customers and healthcare providers.
- Facilitated accurate medication preparation and dispensing by assisting pharmacists in daily operations.
- Oversaw inventory management to guarantee availability of critical pharmaceutical supplies.
- Executed daily procurement of medicines to maintain inventory readiness for anticipated demand.
- Provided comprehensive assistance to customers in-person and via phone, addressing order placement, system navigation, and item retrieval challenges.
- Facilitated improved medication adherence through active participation in reminder call initiatives.
- Coordinated daily pharmacy opening and closing tasks, ensuring proper inventory management and adherence to safety protocols.
Pharmacy Sales Associate
Walmart
Washington, DC
10.2023 - 05.2025
- Engaged with customers to identify and locate requested items, respond to product-related inquiries, and connect them with pharmacists for medication assistance.
- Implemented systematic organization and cleanliness protocols in sales area to foster a welcoming atmosphere for shoppers.
- Fostered customer loyalty by actively engaging with needs and swiftly addressing issues.
- Enhanced customer satisfaction by promptly acknowledging each individual entering pharmacy area with a friendly greeting.
- Maintained confidentiality of customer information while consistently following HIPAA guidelines.
- Executed payment processing for returns and exchanges utilizing pharmacy POS system to ensure transaction accuracy.
- Organized and replenished shelves with medications and pharmacy products to support customer access.
- Conducted thorough cash register transactions, meticulously balancing till to uphold financial integrity at shift conclusion.
Cashier
Walmart
Washington, DC
06.2022 - 10.2023
- Managed accurate transaction handling to support achievement of store sales objectives.
- Maintained an orderly front end to enhance customer experience and streamline operations.
- Verified identification for age-restricted items to ensure compliance with legal sales regulations.
- Executed efficient operation of payment terminals, enhancing customer experience through versatile payment solutions.
- Conducted training sessions for new cashiers on POS system usage and customer service best practices to enhance team productivity.
- Performed price checks for customers to streamline the checkout experience.
- Executed meticulous cash drawer oversight, guaranteeing all transactions were accurately recorded and balanced by close of business.
- Maintained comprehensive understanding of store promotions and policies to deliver accurate information to customers.
Patient Transporter
Crothall Healthcare Inc.
Alexandria, VA
01.2017 - 06.2022
- Coordinated safe transportation of patients between departments, ensuring comfort and punctuality for appointments.
- Supported nursing staff during patient transfers to uphold high-quality patient care and safety.
- Guided new patient transporters in mastering techniques and protocols, fostering a team committed to delivering exceptional patient care.
- Executed emergency drills to enhance preparedness for patient transport in critical conditions.
- Streamlined logistics processes for patient transport, contributing to on-time attendance for scheduled appointments.
- Maintained meticulous patient transport logs to uphold accuracy in hospital documentation processes.
- Facilitated patient discharge by escorting individuals and their belongings to ensure safe and comfortable departures.
- Safeguarded health information by maintaining strict confidentiality of patient data and conditions.
Education
Certificate - Medical Office Administration
Career Technical Institute
Washington, DCSkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance verification
- Pharmacy software proficiency
- Data entry
- Drug inventory management
- Point of sale systems proficiency
- Prescription filling and labeling
- HIPAA compliance
- Excellent communication
Certification
- Licensed Pharmacy Technician -DC Board of Pharmacy
- Issued February 2026* Expires September 2027
Timeline
Pharmacy Technician
Walmart
02.2026 - Current
Pharmacy Technician Trainee
Walmart
05.2025 - 02.2026
Pharmacy Sales Associate
Walmart
10.2023 - 05.2025
Cashier
Walmart
06.2022 - 10.2023
Patient Transporter
Crothall Healthcare Inc.
01.2017 - 06.2022
Certificate - Medical Office Administration
Career Technical Institute