Danielle Nelson
Ceres,CA
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Costco Wholesale Co
Tracy, California
03.2018 - Current
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted and labeled prescriptions with correct item and quantity.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Photo Lab Technician
Costco Wholesale Co
Tracy, California
11.2014 - 03.2018
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Changed water and air filters on photo equipment to keep equipment in optimum condition.
- Provided high level of assistance to customers regarding special photo projects.
- Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
- Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
- Managed escalated customer orders to meet aggressive deadlines and special orders.
- Accepted and completed in-person and online orders for photographs and photo merchandise.
- Implemented time-saving methods, which enabled photo lab to run more efficiently.
Education
Certified Pharmacy Technician - Pharmacy
Allied Business Schools
Laguna Hills, CA01.2018
Skills
- Data Entry
- Detail-Oriented
- Customer Service
- Employee Training
- Time Management
- Attention to Detail
Certification
- CPhT - Certified Pharmacy Technician
References
Available upon request
Timeline
Pharmacy Technician
Costco Wholesale Co
03.2018 - Current
Photo Lab Technician
Costco Wholesale Co
11.2014 - 03.2018
Certified Pharmacy Technician - Pharmacy
Allied Business Schools