Danielle Oskar
OSHKOSH,WI
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Pharmacy Technician
Hometown Pharmacy
Winneconne, WI
01.2023 - Current
- Managed medication dispensing processes to ensure accuracy and efficiency in patient care.
- Assisted pharmacists with prescription preparation, labeling, and inventory management tasks.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Managed opening and closing duties for pharmacy.
- Implemented streamlined workflows for prescription processing, improving overall service delivery.
- Trained new pharmacy staff on operational procedures and customer service standards.
- Coordinated with healthcare professionals to resolve medication-related inquiries and discrepancies.
- Maintained compliance with regulatory standards through diligent record-keeping and inventory audits.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Client Support Specialist
Catalpa Health
Appleton, WI
10.2020 - 10.2022
- Scheduling, Registration & Call Center Responsibilities
- Takes incoming calls and makes outgoing calls in a high-volume call center and/or works at the front desk at multiple clinics.
- Schedules appointments, fills openings from waitlists, manages no-showed appointments, prints and faxes/mail necessary documents, assists with putting holds on provider's schedules and doing appointment reminders when needed.
- Scheduled appointments, filled openings from waitlists, managed no-showed appointments, printed and faxed necessary documents, assisted with placing holds on providers' schedules, and performed appointment reminders.
- Completed full registration, billing, and insurance information, ensuring all necessary front-end documents were up to date and accurate.
- Assisted with MyChart activations, addressed user questions, and facilitated MyChart scheduling requests.
- Demonstrate and apply knowledge of medical terminology, high proficiency of general medical office procedures including HIPAA regulations.
- Pre-certification Responsibilities
- Verify insurance eligibility and benefits online or by phone.
- Updates insurance policy information in EMR as required.
- Provide patients with estimated written documentation of covered mental health benefits per the patient's insurance coverage.
- Notifies clients and providers of any services requested that are not authorized by insurance.
- Coordinate with call center staff regarding scheduling errors.
- Assist front end staff and call center staff in understanding verification of eligibility.
- Follows up on accounts that require further evaluation.
Client Service Representative
Animal Hospital of Oshkosh
Oshkosh, WI
05.2019 - 09.2020
- Answered multiple phone lines, took accurate messages, and scheduled appointments.
- Prepared and maintained medical files for animals, ensuring accurate record-keeping
- Checked in and out animals, ensuring accurate records were maintained.
- Dispensed pharmaceuticals and pet food to clients, following safety protocols.
- Responded to emergency situations effectively.
- Support the veterinary assistants and veterinarians as necessary with everyday clinic duties
- Prepared estimates and invoices, collected payments for services to streamline billing process
- Responsible for responding in emergency situations
- Prepare bank deposits, cash and credit card handling
Pack Leader
Go FETCH
Winneconne, WI
01.2016 - 11.2019
- Provided dogs with stimulating activity and used a great deal of situational awareness to ensure a safe environment was maintained at all times for the dogs and staff members
- Prepared playground with hoses, water dishes, and toys to enhance playtime experience for dogs
- Fed and administered medication to boarding dogs
- Processed monetary transactions for grooming, boutique items, and services to ensure accurate financial records
- Prepared playground with items such as hoses, water dishes, and toys
- Documented daily activities and special notes for the owners
- Maintained files, records, boarding agreements, and other information.
- Acquired techniques for managing distressed and aggressive animals during care
Store Manager
The Animal House Feed Co.
Ripon, WI
08.2018 - 05.2019
- Managed and motivated the store team to increase sales and ensure efficiency
- Led and motivated store team, driving sales growth and operational efficiency
- Managed store inventory levels and makes key decisions about inventory control
- Executed merchandising strategies for new products, enhancing branded visual floor-sets
- Addressed customer complaints, requests, and comments, fostering positive relationships
- Skilled in handling and maintaining good rapport with customers
- Handled customer interactions effectively to build strong relationships.
- Loaded and unloaded trucks with a forklift, maintaining organization of the warehouse
Medical Receptionist
Dr. Kirtida Ringwal
Oshkosh, WI
01.2016 - 08.2018
- Verified insurance and pre-certification with multiple carriers, ensuring accurate patient coverage and reducing delays
- Answered multiple telephone lines, taking messages and directing calls
- Extensive knowledge of EMR software, Microsoft Office and HIPAA regulations
- Generate orders for diagnostic screenings and tests, such as hospital admissions, EGDs, Colonoscopies, CT scans, x-rays, stress tests, etc.
- Interviewed patients to complete documents and case histories, facilitating efficient insurance processing and enhancing patient experience
- Maintained and transmitted correspondence and medical records via mail, email, and fax, ensuring timely access to critical information for patient care
- Worked with hospitals to schedule surgeries on a daily basis
- Assisted the Doctor in retrieving medical information from her hospital portal to get updated test results, labs, etc.
Special Education Aide
WEBSTER SCHOOL DISTRICT
Webster, WI
01.2014 - 06.2014
- Managed behavior of assigned students during classroom activities.
- Intervened in crisis situations and restrained disruptive or dangerous student behavior.
- Assumed responsibility for learning and adapting to each student's special medical, physical, communicative, and emotional needs.
- Assisted assigned students throughout the school day, inside and outside the classroom, including lunchroom, bus, and playground duty.
- Informed teacher of special needs and concerns of assigned students to facilitate tailored support.
- Helped teacher prepare instructional materials and classroom displays.
- Helped maintain a neat and orderly classroom.
Police Officer
Spooner Police Department
Spooner, WI
12.2013 - 06.2014
- Responded to police station- and 911-dispatched calls involving traffic incidents, emergencies and criminal activity, including homicide, domestic violence, assault/battery, theft, burglary, drug trafficking and vandalism.
- Collaborated with first responders to assess scenes, ensure victim and public safety, apprehend suspected offenders, secure crime scenes, and conduct preliminary investigations.
- Highly skilled in resolving conflict and disarming hostile situations
- Demonstrated adaptability by effectively engaging in diverse working environments.
- Familiarity and compliance with state, county, and federal regulations and policies concerning officer duties and behavior
- Familiar with protocols for handling sensitive information
- Utilized strong public relations and communication skills to foster positive community interactions.
- Experience working in a wide array of working environments
- Ability to work independently or in a team environment
Transportation Security Officer (TSO)
Transportation Security Administration
Appleton, WI
08.2005 - 08.2006
- Screened passengers, coordinated security, and gathered intelligence
- Managed federal transportation security operations during national emergency, ensuring compliance with safety protocols
- Monitored and assessed traveler behavior to detect potential security threats, enhancing overall airport safety
- Performed duties with emphasis on customer service, assisting passengers with inquiries and special needs to ensure a positive travel experience
- Utilized computer hardware and software to create documents; analyze information and report information
Heavy Construction Equipment Operator
US Army
Fort Sill, OK
06.2003 - 11.2005
Education
AAS - Criminal Justice
Fox Valley Technical College
AppletonSkills
- Medical Terminology
- EMR Systems
- Microsoft Office
- ICD-10
- HIPAA
- Medication dispensing
- Prescription filling
- Staff Onboarding
- Insurance Verification
- Patient Scheduling
- Triage
- Medical Records
- Microsoft Office
- Pharmacy Operations
- Scheduling
- Workflow optimization
- Drug inventory control
- Medication Administration
- Onboarding
- Training
- Customer Service Experience
- Conflict Management
- Team collaboration
- Inventory management
- HIPAA compliance
- Retail Management
- Animal Care
- Law Enforcement
- Special Education
- Military
- Team collaboration
- HIPAA compliance
- Workflow optimization
Certification
First Responder, 2013 to 2015
Military service
- Spc / Army / US
- 2003 to 2005
Timeline
Pharmacy Technician
Hometown Pharmacy
01.2023 - Current
Client Support Specialist
Catalpa Health
10.2020 - 10.2022
Client Service Representative
Animal Hospital of Oshkosh
05.2019 - 09.2020
Store Manager
The Animal House Feed Co.
08.2018 - 05.2019
Pack Leader
Go FETCH
01.2016 - 11.2019
Medical Receptionist
Dr. Kirtida Ringwal
01.2016 - 08.2018
Special Education Aide
WEBSTER SCHOOL DISTRICT
01.2014 - 06.2014
Police Officer
Spooner Police Department
12.2013 - 06.2014
Transportation Security Officer (TSO)
Transportation Security Administration
08.2005 - 08.2006
Heavy Construction Equipment Operator
US Army
06.2003 - 11.2005
AAS - Criminal Justice
Fox Valley Technical College