Danielle Osowski
Grafton
Summary
Resourceful professional with expertise in client services and shipping management. Proven ability to enhance service quality through effective collaboration and technical troubleshooting. Focused on streamlining operational processes to achieve efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Client Services Specialist
Choice Financial Group
Grafton
01.2025 - Current
- Facilitated client inquiries and service requests, achieving high satisfaction levels.
- Collaborated with team to resolve client issues and improve service quality.
- Maintained comprehensive knowledge of company services for accurate client support.
- Managed and updated physical and digital client accounts to ensure data accuracy.
- Provided technical assistance by troubleshooting arising problems efficiently.
- Completed training through OnCourse and CSB to enhance skills.
Office Assistant/Shipping Manager
Mizpah Precision
Bemidji
02.2023 - 09.2024
- Coordinated shipping schedules to ensure timely dispatch of orders.
- Trained staff on shipping procedures and safety protocols effectively.
- Collaborated with suppliers to resolve shipping discrepancies promptly.
- Implemented process improvements for streamlined shipping operations consistently.
- Assisted with administrative tasks, including data entry and filing documents.
- Coordinated supply inventory and placed orders as needed.
- Developed targeted interview questions based on job requirements and company culture.
- Coordinated onboarding processes for new hires.
Education
Some College (No Degree) - Business Finance
Bemidji State University
Bemidji, MNSkills
- Account management
- Data accuracy
- Service quality improvement
- Process optimization
- Effective communication
- Attention to detail
- Compliance requirements
- Analytical skills
Timeline
Client Services Specialist
Choice Financial Group
01.2025 - Current
Office Assistant/Shipping Manager
Mizpah Precision
02.2023 - 09.2024
Some College (No Degree) - Business Finance
Bemidji State University
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