Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Palm

Frederick,United States

Summary

Highly skilled professional with over 10 years of experience in diverse and challenging work environment. Advanced knowledge of business and management principles involved in strategic planning, resource allocation, human resource modeling leadership technique and coordination of people and resources.

Overview

12
12
years of professional experience

Work History

Director of Operations

Massage Envy
Dulles, Virginia
10.2015 - Current
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Ensure effective performance of multiple locations in each functional business area,including consultation and sales focus,service quality,and brand standard.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Led change and transformation across business areas to deliver benefits and align company resources.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Safeguarded updating locations and staff on all licensure, training, and documentation in compliance with state/federal/franchises regulations.

General Manager

European Wax Center
Arlington, Virginia
02.2014 - 08.2015
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Drove month-over-month business growth while leading operations, strategic vision and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

General Manager

Medisfast
Gaithersburg, Maryland
03.2010 - 01.2014
  • Delivered superior service to guests by assuring compliance with company's promise,purpose,vision and values. Provided improvements in operational metrics included in HPI.
  • Enhanced improvement areas by delivering training,coaching,and other learning opportunities.
  • Boosted revenue and profitability in region by supporting Corporate initiatives. Improved performance by guiding new employees and retaining existing team members.
  • Conducted staffing management for location and assured maximum profit by managing clinic supplies /retail/inventory.

Education

Associate of Science -

Montgomery College
Rockville, MD

Skills

  • Human Resources Oversight
  • Performance Monitoring and Evaluation
  • Business Development Plans
  • Strategic Planning and Analysis
  • Policy Formulation & Establishment
  • Operations Management
  • Business Leadership
  • Customer Service
  • Sales Promotion
  • Time Management
  • Accounting

Timeline

Director of Operations

Massage Envy
10.2015 - Current

General Manager

European Wax Center
02.2014 - 08.2015

General Manager

Medisfast
03.2010 - 01.2014

Associate of Science -

Montgomery College

Similar Profiles

CREATE PROFILE
Danielle Palm