Danielle Peña
Colorado Springs,CO
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in a highly competitive environment. Excellent in building relationships with clients, team members and vendors.
Overview
6
6
years of post-secondary education
15
15
years of professional experience
Work History
General Manager
The Copy Store
Colorado Springs, Colorado
02.2010 - 05.2025
- Oversaw daily operations and staff management at a busy retail printing service.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Developed and implemented efficient workflows for customer order processing.
- Trained staff on customer service best practices and product knowledge.
- Managed inventory control and procurement for printing supplies and equipment.
- Resolved customer inquiries and complaints to ensure satisfaction and retention.
- Collaborated with marketing to enhance store promotions and product visibility.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Education
MBA - Business
The Ohio State University
Columbus, OH 08.2003 - 05.2009
Skills
- Inventory management
- Workflow optimization
- Procurement planning
- Sales forecasting
- Budget administration
- Market analysis
- Data analysis
- Contract negotiations
- Vendor sourcing
- Vendor relationships
- Client relationship management
- Client relations
- Team leadership
- Team building
- Conflict resolution
- Relationship building
- Troubleshooting expertise
- Time management
- Networking
- Profit and loss
- Interpersonal skills
- Team leadership
Timeline
General Manager
The Copy Store
02.2010 - 05.2025
MBA - Business
The Ohio State University
08.2003 - 05.2009