Danielle Port
Walterboro,SC
Summary
Highly adaptable and motivated professional with strong ability to quickly grasp new concepts and adapt to changing environments. Skilled in collaborating effectively with diverse teams, as well as working independently to achieve desired outcomes. Demonstrates resilient and determined mindset, consistently striving for excellence in all endeavors.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Direct Auto Insurance Company
Walterboro, SC, US
06.2024 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Cashier/Customer Service
IGA
Walterboro, SC, US
02.2019 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
Ged -
Skills
- Customer Service
- Communication skills
- Retail sales
- Cash Handling
- Retail math
- Sales
- Organizational skills
- Microsoft Word
- Microsoft Powerpoint
- Phone etiquette
- Cleaning Experience
- Microsoft Office
- Negotiation
- Microsoft Outlook
- Microsoft Excel
- Cashiering
- Computer skills
- Leadership
- Typing
- Time management
Certification
- Property & Casualty License, 08/01/24, 08/01/26
- Driver's License
Timeline
Sales Associate
Direct Auto Insurance Company
06.2024 - 10.2024
Cashier/Customer Service
IGA
02.2019 - 10.2020