DANIELLE QUICK
Atlantic Federal Credit Union
TOPSHAM
1
Language
1
Certification
14
years of professional experience
Dedicated professional with a proven track record of punctuality and reliability, focused on improving customer service and building positive relationships. Motivated to embrace new challenges and enhance skills in dynamic environments. Strong work ethic and adaptability contribute to effective independent work and rapid skill acquisition.
Work History
Member Service Representative/ In-house Notary
7 Months- Managed front-desk customer interactions and acted as primary escalation point for customer service needs.
- Welcomed members upon arrival and processed everyday transactions accurately and confidently to maintain reliable service.
- Supported member needs by listening, asking targeted questions, and directing members to the right accounts, loan options, or digital tools.
- Maintained smooth operations by balancing cash drawer and following security and compliance standards.
- Contributed to daily branch operations by managing opening and closing procedures and providing audit support.
- Provided accurate responses to banking inquiries to maintain and strengthen customer relationships.
- Supported mortgage closings by notarizing all required official documents.
- Resolved member questions regarding deposits, withdrawals, loans, and account access.
Licensed Agent/ Producer, Team Leader
2 Years 7 Months- Produced casualty, life, health, and commercial insurance policies to meet diverse client needs.
- Conducted client-facing risk analyses to identify and mitigate potential liabilities.
- Oversaw fiduciary duties to uphold ethical practices and legal requirements., ensuring compliance with regulatory standards and ethical practices.
- Identified training needs for staff members and developed appropriate programs.
- Trained new employees on company policies, job duties, and performance expectations.
- Coached and mentored individuals to achieve professional development goals and enhance team capabilities.
- Provided guidance and support to team members on operational issues.
- Resolved employee conflicts promptly to foster a collaborative work environment.
- Maintained current knowledge of industry trends to implement best practices effectively.
Server, Bartender, Host, Office Assistant
2 Years 3 Months- Provided timely and exceptional customer service to enhance guest experience.
- Upheld high standards of sanitation in accordance with health department regulations.
- Coordinated and executed large events, aligning details with client expectations.
- Supported General Manager with administrative tasks, streamlining filing and order placement.
Server
1 Year 10 Months- Anticipated and addressed guest needs in high-pressure, high-volume situations to enhance dining experience.
- Created food and wine pairings for diverse menus, enhancing guest satisfaction and dining experience.
- Facilitated training for new servers, ensuring they adapted quickly to service standards.
- Followed health safety guidelines when preparing and serving food products.
Manager
2 Years 1 Month- Managed front and back of house staff to enhance service delivery and operational flow.
- Processed financial transactions with accuracy and security to maintain customer trust.
- Oversaw opening and closing procedures as key holder to ensure smooth daily operations.
Event Coordinator
2 Years 8 Months- Collaborated with clients to design and execute large personal and corporate events, ensuring alignment with their vision.
- Secured contracts for catering and decor services to enhance event quality.
- Managed client inquiries by promptly responding to emails and phone calls, fostering strong relationships.
- Processed invoicing and financial transactions to maintain accurate budgeting and financial oversight.
Education
Bachelor of Arts - English, Creative Writing
Skills
Customer service
Customer support
Account management
Transaction processing
Risk assessment
Dispute resolution
Employee training
Team leadership
Multitasking
Critical thinking
Client assistance
Relationship building
Time management
Accomplishments
- CASUALTY/ PROPERTY PRODUCER LICENCE- STATE OF MAINE
- HEALTH/LIFE PRODUCER LICENCE- STATE OF MAINE
- NOTARY LICENCE -STATE OF MAINE
Certification
Casualty/ Property Producer License- State of Maine, Life/ Health Producer License State of Maine, Notary - State of Maine
Languages
English
Timeline
Member Service Representative/ In-house Notary
Atlantic Federal Credit Union
03.2026 - CurrentRead More
Licensed Agent/ Producer, Team Leader
State Farm
03.2022 - 10.2024Read More
Server, Bartender, Host, Office Assistant
The Brewers Table
01.2018 - 04.2020Read More
Server
Juniper
03.2017 - 01.2019Read More
Manager
Bouldin Creek Cafe
02.2015 - 03.2017Read More
Event Coordinator
The Park
07.2012 - 03.2015Read More
University of Southern Maine
Bachelor of Arts from English, Creative Writing
Read More