DANIELLE RAHEIM
Grand Prairie
Summary
Detail-oriented Assistant Manager who prioritizes customer experience and advocates for my team. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Verizon
Mansfield
01.2022 - Current
- Manage daily operations and staff schedules to ensure business need are met.
- Provide training and support to new team members for smooth onboarding.
- Assisted in developing marketing strategies to drive customer engagement.
- Oversee inventory management processes to maintain optimal stock levels.
- Resolve customer inquiries and complaints promptly to ensure satisfaction.
- Assist in developing marketing strategies to enhance customer engagement.
Solutions Specialist
Verizon
South Arlington
08.2014 - 01.2022
- Advised customers on wireless solutions, improving overall satisfaction and engagement.
- Analyzed customer needs to recommend effective communication solutions.
- Worked with cross-functional teams to create customized service offerings that addressed specific client needs.
- Resolved customer account and billing problems.
- Troubleshot customer devices and diagnosed malfunctions.
- Implemented change methodology that resulted in increased productivity and sales revenue.
ACH Processor
ABC Financial Services
Sherwood
08.2009 - 08.2014
- Processed reversals and refunds on members' accounts and sent refund files to both U.S. Bank and Bank of Montreal.
- Validated changes to scheduled and unscheduled early deposits, billing deductions, reimbursements, and pay mode adjustments from ACH to wire.
- Created ACH files detailing members' dues for memberships across U.S. and Canada.
- Compiled monthly rebate for multiple clients by consolidating collection totals and transaction counts.
- Communicated with other departments to resolve issues related to applications.
Client Service Representative
ABC Financial Services
Sherwood
12.2008 - 08.2009
- Managed account status changes, including freezing, canceling, reinstating accounts, and updating membership agreements to ensure compliance and client satisfaction.
- Answered incoming calls from clients to make changes to member‘s accounts.
- Updated billing information on member's accounts per client's request.
- Answered billing questions involving client‘s deposits and set up early deposits.
- Explained the breakdown of the deposit amounts, particular deductions, and reimbursements to the clients.
- Conducted follow-up calls to clients to assess service quality and foster client retention.
Candy Department Line Lead
Douglas Company Inc.
Conway
06.2006 - 05.2008
- Checked totes loaded by team against itemized lists, ensuring accuracy of all items in each tote.
- Resolved pulling errors with team members, enhancing accuracy in order fulfillment.
- Coordinated loading of totes onto line according to driver's delivery route for efficient dispatch.
- Positioned totes securely on pallets for transport.
- Moved pallets to the loading stations to be loaded onto the trucks.
- Pulled candy from the line and put the candy in the totes based on orders by the clients.
Billing Department Employee
SAJ Distributors
Pine Bluff
09.2002 - 05.2005
- Filled orders and pulled merchandise for priority clients.
- Uploaded client orders, ensuring accuracy and timeliness.
- Processed and printed client orders for distribution.
- Organized and prepared orders for efficient warehouse retrieval.
- Distributed the individual orders out in the warehouse to be pulled.
Education
Certificate of Technical Studies - Software Engineering
The University of Texas At Arlington
Arlington, TX05-2025
BBA - Finance
University of Central Arkansas
Conway, AR05-2008
Skills
- Customer service expertise
- Data analysis
- Problem-solving skills
- Dependability and reliability
- Multitasking ability
- Adaptability and innovation
- Team collaboration
- Computer proficiency
- Moral integrity
- Positive attitude
Accomplishments
Dean's List
Timeline
Assistant Manager
Verizon
01.2022 - Current
Solutions Specialist
Verizon
08.2014 - 01.2022
ACH Processor
ABC Financial Services
08.2009 - 08.2014
Client Service Representative
ABC Financial Services
12.2008 - 08.2009
Candy Department Line Lead
Douglas Company Inc.
06.2006 - 05.2008
Billing Department Employee
SAJ Distributors
09.2002 - 05.2005
Certificate of Technical Studies - Software Engineering
The University of Texas At Arlington
BBA - Finance
University of Central Arkansas