Danielle Reck
Saint Charles,IL
Summary
Dynamic and adaptable professional with extensive bartending experience and a strong foundation in behavioral health. Proven ability to thrive in high-pressure environments, delivering exceptional customer service while managing multiple responsibilities. Complemented by hands-on experience as a Behavioral Health Technician, demonstrating strong interpersonal skills, empathy, and a commitment to patient care. Recently completed a Bachelor’s degree in Psychology, combining academic knowledge with real-world experience to provide holistic support and understanding in diverse settings.
Overview
2
2
years of professional experience
Work History
Bartender Shift Manager
SCMC Co.
03.2024 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Demonstrated strong interpersonal skills by building rapport with diverse clientele, tailoring interactions to individual needs.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Successfully navigated challenging customer interactions, utilizing effective communication skills to de-escalate situations and maintain a welcoming atmosphere.
Behavioral Health Technician
Ascension Mercy Hospital
02.2023 - 01.2024
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Facilitated on-site activities, support groups, and outings for clients.
- Performed client intake procedures according to internal standards for new admissions.
- Learned specialized behavior approaches to implement behavioral strategies.
- Collaborated closely with mental health professionals with treatment plan implementation.
Education
Bachelor of Science - Psychology
Northern Illinois University
Dekalb, IL12-2024
High School Diploma - undefined
St. Charles East High School
St. Charles, IL01.2018
Skills
- Outgoing personality
- MS Office
- Cash handling accuracy
- Inventory control procedures
- Results-oriented
- Time management ability
- Written and oral communication skills
- Energetic self-starter
- Customer and service-oriented
- Behavior monitoring
- Building rapport
- Crisis intervention
Timeline
Bartender Shift Manager
SCMC Co.
03.2024 - Current
Behavioral Health Technician
Ascension Mercy Hospital
02.2023 - 01.2024
High School Diploma - undefined
St. Charles East High School
Bachelor of Science - Psychology
Northern Illinois University
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