Danielle Regan
Bristol,CT
Summary
Motivated and personable professional with customer service and communication skills developed at Enclave Grille, Farmington Country Club, 110 Grill, and Cava. Experienced in resolving customer concerns and creating positive guest experiences. Strong at managing time and multitasking in fast-paced settings while maintaining a clean, organized workspace and supporting overall team success.
Overview
5
5
years of professional experience
Work History
Restaurant Server
Enclave Grille
02.2024 - Current
- Exceptional service and hospitality skills.
- Keeps service area, kitchen, bathrooms, and other parts of the restaurant clean.
- Cultivated warm relationships with regular customers.
- Works with POS system to place orders, manage bills, etc.
- Resolving customer complaints professionally to maintain positive reputation.
- Uses downtime to restock, clean, and take care of the restaurant.
Banquet and a La Carte Server
Farmington Country Club
03.2023 - 04.2024
- Maintained a friendly and professional relationship with country club members.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Cleared off guests' table to bring out the next course.
- Would drive the beverage cart from time to time assisting golfer's needs throughout their day.
Restaurant Hostess
110 Grill
04.2022 - 02.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
Dessert and Salad Preparer
Cava
07.2020 - 03.2022
- Assembled products according to changing daily work orders and specific customer needs.
- Handled guests food with care and cleanliness.
- Maintained organized work area by cleaning and removing hazards.
Education
Bachelor of Science - Exercise Science
Eastern Connecticut State University
Willimantic, CTBachelor of Science - Tourism And Hospitality
Central Connecticut State University
New Britain, CT12-2026
Skills
- Customer Service and Communication
- Teamwork and Leadership
- Time management and multitasking
- Sales and Business skills
- Problem Solving skills
- Professionalism
Languages
Spanish
Limited Working
Timeline
Restaurant Server
Enclave Grille
02.2024 - Current
Banquet and a La Carte Server
Farmington Country Club
03.2023 - 04.2024
Restaurant Hostess
110 Grill
04.2022 - 02.2023
Dessert and Salad Preparer
Cava
07.2020 - 03.2022
Bachelor of Science - Exercise Science
Eastern Connecticut State University
Bachelor of Science - Tourism And Hospitality
Central Connecticut State University
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