Danielle Ritchey
Lexington,KY
Summary
Efficient Medical Assistant skilled in tackling administrative and patient-oriented tasks in fast-paced medical office. Customer service oriented Medical Assistant skilled with greeting patients, scheduling appointments and preparing patient charts. Recently graduated a Bachelor of Science in Health Management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Baptist Health Medical Group
Lexington
10.2023 - Current
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Certified Medical Assistant
Lexington Clinic
Lexington
07.2010 - 10.2023
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions with approximately 30 patients each day on the schedule.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Oriented and trained new staff on proper procedures and policies.
Pharmacy Technician
Kroger
Lexington
06.2009 - 07.2011
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Ordered medicines daily to ensure compliance with demands and needs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Communicated instructions to patients or caregivers.
- Restocked automated medication dispensing equipment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Processed incoming drug orders.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Counted, measured and compounded medications following standard procedures.
- Counted and labeled prescriptions with correct item and quantity.
Education
Bachelor of Science - Healthcare Management
University of Phoenix
Tempe, AZ01.2024
Associate of Science - Medical Assisting
Spencerian College - Louisville
Lexington, KY09.2011
Skills
- Drug storage procedures
- Updating medication histories
- Medicare and Medicaid process
- FDA Drug Safety Guidelines
- Confidentiality and HIPAA
- Data Entry
- Interpreting orders
- Health Information Systems
- Healthcare Law
- Epic Systems
- Employee Training Program
- Problem-Solving and team building
Certification
CPR Certified
First Aid Certified
CMA specialized in Pediatrics Dermatology, Pulm/Critical Care
Timeline
Certified Medical Assistant
Baptist Health Medical Group
10.2023 - Current
Certified Medical Assistant
Lexington Clinic
07.2010 - 10.2023
Pharmacy Technician
Kroger
06.2009 - 07.2011
Bachelor of Science - Healthcare Management
University of Phoenix
Associate of Science - Medical Assisting
Spencerian College - Louisville