Destiny Phillips-Judy
Professional
Harman,WV
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Orthopedic medical professional prepared to contribute to a dynamic healthcare team. Proven ability to assist in patient care, manage clinical tasks, and follow medical protocols. Known for collaborative spirit and adaptability to changing medical environments. Possesses skills in patient interaction and clinical support.
Professional with strong skills in customer service and administrative tasks, ready to excel in a pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining a welcoming atmosphere.
Overview
21
21
years of professional experience
4
4
Certification
3
3
years of post-secondary education
Work History
Certified Clinical Medical Assistant
WVU Medicine
Clarksburg, WV
06.2023 - 08.2025
- Assisted in patient assessments, ensuring accurate medical histories and vital signs documentation.
- Managed electronic health records, maintaining confidentiality and compliance with healthcare regulations.
- Coordinated patient appointments and follow-ups, enhancing clinic efficiency and patient satisfaction.
- Supported clinical staff in procedures, ensuring adherence to best practices and safety protocols.
- Assisted orthopedic surgeons during procedures, ensuring efficient workflow and patient safety.
- Managed patient scheduling and follow-ups, enhancing office efficiency and patient satisfaction.
- Conducted pre-operative assessments, verifying medical histories and preparing patients for surgery.
- Educated patients on post-operative care, promoting adherence to recovery protocols and improving outcomes.
- Trained new staff on office procedures and best practices, fostering a collaborative team environment.
- Developed patient education materials that increased understanding of orthopedic conditions and treatments.
- Provided exceptional support to surgeons during orthopedic procedures, ensuring optimal results while minimizing risks to patients.
- Assisted patients in navigating insurance complexities, advocating for their needs and helping them obtain coverage for essential orthopedic treatments or procedures.
- Streamlined clinic operations by efficiently scheduling appointments and managing patient flow, optimizing the overall experience for both patients and staff.
- Demonstrated strong attention to detail when completing insurance forms and obtaining necessary authorizations for treatments or surgeries.
- Exhibited strong organizational skills when managing inventory levels for medical supplies, ensuring that all necessary items were stocked and available when needed.
Pharmacy Technician Trainee
Walgreens Boots Alliance
10.2021 - 09.2022
- Calculated dosage, filled prescriptions and prepared prescription labels.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines to replenish stock and increase inventory in anticipation of need.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Reviewed and verified customer information and insurance provider information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Front Desk Agent
Blackwater Falls State Park
Davis, WV
09.2025 - Current
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Trained new team members on procedures and best practices for front desk operations.
- Coordinated room assignments and maintained accurate records in property management system.
- Delivered exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Implemented process improvements that enhanced efficiency in guest service delivery.
- Developed relationships with guests to foster loyalty and repeat business opportunities.
- Collaborated with housekeeping and maintenance teams to ensure guest satisfaction standards were met.
- Collected room deposits, fees, and payments.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Performed light custodial duties to provide clean and inviting facilities.
- Responded to public inquiries to provide information about programs and facilities.
- Conducted routine inspections and maintenance of swimming pools to ensure optimal water quality and safety.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
Senior Graphic Designer
The Inter Mountain
Elkins, WV
01.2011 - 05.2020
- Developed creative design for print materials, brochures, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
- Completed final touches for projects such as images sizes and font selection.
- Met with customers to present mockups and collect information for adjustments.
- Created designs and collaborated with technical team to complete projects.
- Designed creative digital displays used in on-line advertising for local businesses.
- Completed in-depth product design tests with help of different software, models and design systems.
- Created and updated trend boards, investigated changing conditions and recommended strategic adoptions to capitalize on projected changes.
- Applied knowledge of production to create high-quality images.
Park Naturalist/Ski Area Housekeeping Manager
Canaan Valley Resort & Conference Center
Davis, WV
02.2005 - 01.2011
- Directed nature center
- Promoted education on ecology, natural resources and environmental concerns to visitors through captivating presentations, elaborate exhibits and hands-on workshops.
- Planned highly engaging outdoor recreation and environment education programs for on-site and off-site delivery.
- Coordinated large and small events related to nature topics.
- Compiled and maintained official park photographic and information files.
- Carried out day-day-day duties accurately and efficiently.
- Manager of housekeeping at ski area.
- Mentored junior naturalists, providing training on environmental education techniques and safety protocols.
- Led daily operations of the housekeeping department, ensuring high standards of cleanliness and guest satisfaction.
- Coordinated scheduling of housekeeping staff, balancing workloads to meet operational demands.
Education
GED -
Warwick High School
Newport News, VA06.1997
Technical Certificate - Certified Clinical Medical Assistant
Eastern West Virginia Community And Technical College
Moorefield, WV 08.2021 - 12.2021
PTCB - Certified Pharmacy Technician
Walgreens
Online 09.2021 - 03.2022
Technical Certificate - Medical Transcription
Penn Foster Career School
Scranton, PA 01.2025 - 08.2025
Technical Certificate - Surgical Technician
MedCerts
Online 02.2025 - 01.2026
Technical Certificate - Wildlife/Forestry Conservation
Penn Foster Career School
Scranton, PA 12.2025 - 02.2026
Technical Certificate - Introduction To Hospitality Management in The 21st Century
Coursera
Online 01.2026 - 02.2026
Skills
- Medical Terminology
- Prescription Filling and Labeling
- Drug Storage Procedures
- Organization and Prioritization
- Storage Maintenance and Security
- Answering and Routing Calls
- Dispensing Medications
- Understanding of Drugs
- Time management
- Guest relations
Decision-making
Problem-solving
Goal setting
Employee scheduling
Strategic planning
Orientation and training
Proofreading expertise
Records maintenance professional
Strong work ethic
Strong listening skills
Fast typing speed
HIPAA compliance
Close attention to detail
Adept multi-tasker
Editing
Medical procedures
Phones, faxing, and filing
Vital signs monitoring
Fracture management
Wound dressing
Teamwork
Multitasking
Excellent communication
Adaptability and flexibility
Verbal and written communication
Privacy and confidentiality
Task prioritization
Photographic documentation
Forest inventory
Wildlife monitoring
Project management
Field research techniques
Event planning
Group activities
Ecological assessment
Group presentations
Climate change adaptation
Bird banding
Invasive species control
Educational enrichment
Habitat restoration
Water quality testing
Conservation planning
Botanical surveys
Customer service
Teaching skills
Accomplishments
- Increased customer retention 200% by delivering top-notch customer service from prescription drop-off to pick-up.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit, and automatic debit card transactions with 100% accuracy.
- Received high score ratings from guest surveys due to professionalism, exceptional service, and quick response times.
- Oversaw reservation payments via credit card and cash and had zero errors over the course of [Number] months.
- Asked by the hotel manager to handle concierge duties due to the high level of professionalism and attention to detail when that individual was out sick for a week.
- Monetary Transactions - Handled cash, check, credit, and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned the highest marks for customer satisfaction, company-wide.
Certification
- CCMA - Certified Clinical Medical Assistant
- Phlebotomy
- EKG
- Medical Coding & Billing
- Cpr & First Aid Trained
- CPhT - Certified Pharmacy Technician
- Medical Transcription Certified
- Hospitality Management
- Wildlife/Forestry Conservation Certified
- Master Naturalist
- Citizen Scientist
- Butterfly Expert
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you can dream it, you can do it.
Walt Disney
Timeline
Technical Certificate - Introduction To Hospitality Management in The 21st Century
Coursera
01.2026 - 02.2026
Technical Certificate - Wildlife/Forestry Conservation
Penn Foster Career School
12.2025 - 02.2026
Front Desk Agent
Blackwater Falls State Park
09.2025 - Current
Technical Certificate - Surgical Technician
MedCerts
02.2025 - 01.2026
Technical Certificate - Medical Transcription
Penn Foster Career School
01.2025 - 08.2025
Certified Clinical Medical Assistant
WVU Medicine
06.2023 - 08.2025
Pharmacy Technician Trainee
Walgreens Boots Alliance
10.2021 - 09.2022
PTCB - Certified Pharmacy Technician
Walgreens
09.2021 - 03.2022
Technical Certificate - Certified Clinical Medical Assistant
Eastern West Virginia Community And Technical College
08.2021 - 12.2021
Senior Graphic Designer
The Inter Mountain
01.2011 - 05.2020
Park Naturalist/Ski Area Housekeeping Manager
Canaan Valley Resort & Conference Center
02.2005 - 01.2011
GED -
Warwick High School