Danielle Sabatka
Weston,NE
Summary
Dynamic professional with extensive experience at Menards, excelling in customer service and staff training. Proven ability to enhance operational efficiency and resolve conflicts, leading to improved customer satisfaction. Skilled in cash handling and employee scheduling, fostering a collaborative team environment while driving sales strategies to achieve business goals. Experienced with overseeing front-end operations, ensuring high standards and customer satisfaction. Utilizes strong leadership and problem-solving skills to manage daily tasks and challenges effectively. Track record of enhancing team performance and maintaining operational efficiency.
Overview
8
8
years of professional experience
Work History
Assistant Front End Manager
Menards
Lincoln, NE
10.2024 - Current
- Assisted in managing daily front-end operations to ensure smooth customer transactions.
- Trained and supported team members in customer service best practices and store policies.
- Coordinated front-end schedules to optimize staffing during peak hours for improved service efficiency.
- Resolved customer inquiries and complaints, enhancing overall shopping experience and satisfaction levels.
- Monitored register performance and accuracy, implementing improvements as needed to reduce errors.
- Provided input on inventory management practices, contributing to effective stock replenishment strategies at the front end.
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Led team meetings focused on productivity enhancements and operational excellence in front-end services.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Collaborated with store management to develop strategies for improving sales and maintaining a positive store atmosphere.
- Implemented effective scheduling techniques, balancing employee availability with store needs to maintain optimal staffing levels during peak hours.
- Addressed escalated customer issues with professionalism, resolving conflicts in a timely manner while preserving positive relationships between customers and the store brand.
- Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
- Assisted with financial reporting tasks such as reconciling cash drawers, preparing bank deposits, and generating daily sales reports for upper management review.
- Maintained open communication lines with staff members, fostering a supportive work environment that encouraged teamwork and skills.
- Managed time effectively by prioritizing tasks appropriately based on urgency or importance while remaining adaptable to changing circumstances in a fast-paced retail environment.
- Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
- Maintained professional demeanor by staying calm when addressing unhappy customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Team Member
Kawasaki Rail
Lincoln, NE
05.2021 - 02.2023
- Operated machinery to assemble components accurately and efficiently.
- Followed safety protocols to maintain a secure work environment.
- Collaborated with team members to streamline production processes.
- Conducted quality checks on finished products to ensure compliance with standards.
- Maintained cleanliness and organization of work area to enhance productivity.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
Detail Manager
Sid Dillon
Wahoo, NE
08.2017 - 05.2021
- Ensured accurate inventory management through meticulous organization and documentation processes.
- Trained and supervised team members on quality control standards and procedures.
- Streamlined workflows to enhance operational efficiency and reduce processing times.
- Implemented safety protocols that improved workplace conditions and compliance rates.
- Inspected finished work to verify employee compliance with detailing standards.
- Coordinated exterior and interior washing of vehicles according to customer wishes.
- Trained detail team to deliver best possible service to customers with quality work.
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Oversaw inventory, equipment maintenance and bay cleaning.
- Built reputation for comprehensive detail work covering bodies, interiors and engine compartments.
- Resolved customer complaints promptly and professionally, retaining business relationships while upholding company reputation.
- Trained new hires in proper detailing techniques and company policies, leading to consistent service quality across the team.
- Managed inventory and purchasing of cleaning supplies, ensuring adequate stock levels while minimizing costs.
- Assisted sales representatives in creating custom detailing packages tailored specifically to individual client needs.
- Maintained detailed records of completed jobs and services provided for accurate invoicing and future reference.
- Streamlined workflow for detail team members, resulting in increased productivity and timely project completion.
- Maintained an organized workspace, ensuring all tools were easily accessible for efficient task completion.
- Established clear lines of communication between detail team members and other departments within the organization for seamless cooperation during projects requiring cross-functional collaboration.
- Handled delicate tasks such as paint correction or ceramic coating application with precision to meet or exceed client expectations consistently.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Cosmetology - Cosmetic
Fullens
Scottsbluff, NE09.2009
High School Diploma -
Rushville High
Rushville, NE05.2004
Skills
- Customer service
- POS systems proficiency
- Cash handling expertise
- Cash register operation
- Task delegation
- Administrative skills
- Cash handling accuracy
- Administrative support
- Conflict management
- Checkout monitoring
- Positive attitude
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Professional and courteous
- Documentation and reporting
Timeline
Assistant Front End Manager
Menards
10.2024 - Current
Team Member
Kawasaki Rail
05.2021 - 02.2023
Detail Manager
Sid Dillon
08.2017 - 05.2021
Cosmetology - Cosmetic
Fullens
High School Diploma -
Rushville High