Yardi
Danielle Sanders
Operations Manager
Thornton,CO
Summary
Team-driven Business Operations Manager committed to developing specific and attainable departmental goals and standards while supporting the vision of the organization. Determined leader with over 5 years of contributing to short and long term business planning and strategy. Offering integrity, a strong work ethic and sound judgement skills.
Overview
5
5
years of professional experience
Work History
Community Manager
Four Star Realty
Englewood, CO
10.2020 - Current
- Decreased operating costs 30% by implementing cost control procedures.
- Developed and executed plan to achieve and maintain 95% or better rate of occupancy.
- Resolved tenant issues quickly and increased tenant retention by 20%.
- Aided upper-level leaders by completing weekly budgets and monthly reports for executive action planning.
- Oversaw 4-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
Assistant Community Manager
Four Star Realty
Denver, CO
06.2020 - 10.2020
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
- Built and improved customer engagement plans, boosting conversion rates 55%.
- Collaborated with Renovation Operations Manager and Asset Manager during property projects, including interior renovations and construction.
- Managed aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
Resident Services Supervisor /Operations Associate
Four Star Realty
Boulder, CO
08.2019 - 06.2020
- Integrated logistic systems into company processes to improve operations and manage work orders and customer relations.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Mentored office employees on proper administrative procedures and how to use programs such as Yardi, keeping operations consistent and efficient for maximum performance.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to Asset Manager.
Operations Manager
Beal Properties
Chicago, IL
08.2016 - 04.2019
- Worked directly with Owner to brainstorm, discuss strategy and mitigate operation issues.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Devised processes to boost long-term business success and increase profit levels.
- Investigated and resolved departmental non-conformances.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Spearheaded department training for appraisals of new components.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
Skills
Budgeting
Software
Excel
Timeline
Community Manager
Four Star Realty
10.2020 - Current
Assistant Community Manager
Four Star Realty
06.2020 - 10.2020
Resident Services Supervisor /Operations Associate
Four Star Realty
08.2019 - 06.2020
Operations Manager
Beal Properties
08.2016 - 04.2019
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