Yardi
Danielle Sanders
Operations Manager
Thornton,CO
Summary
Team-driven Business Operations Manager committed to developing specific and attainable departmental goals and standards while supporting the vision of the organization. Determined leader with over 5 years of contributing to short and long term business planning and strategy. Offering integrity, a strong work ethic and sound judgement skills.
Overview
5
5
years of professional experience
Work History
Community Manager
Four Star Realty
Englewood, CO
10.2020 - Current
- Decreased operating costs 30% by implementing cost control procedures.
- Developed and executed plan to achieve and maintain 95% or better rate of occupancy.
- Resolved tenant issues quickly and increased tenant retention by 20%.
- Aided upper-level leaders by completing weekly budgets and monthly reports for executive action planning.
- Oversaw 4-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
Assistant Community Manager
Four Star Realty
Denver, CO
06.2020 - 10.2020
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
- Built and improved customer engagement plans, boosting conversion rates 55%.
- Collaborated with Renovation Operations Manager and Asset Manager during property projects, including interior renovations and construction.
- Managed aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
Resident Services Supervisor /Operations Associate
Four Star Realty
Boulder, CO
08.2019 - 06.2020
- Integrated logistic systems into company processes to improve operations and manage work orders and customer relations.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Mentored office employees on proper administrative procedures and how to use programs such as Yardi, keeping operations consistent and efficient for maximum performance.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to Asset Manager.
Operations Manager
Beal Properties
Chicago, IL
08.2016 - 04.2019
- Worked directly with Owner to brainstorm, discuss strategy and mitigate operation issues.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Devised processes to boost long-term business success and increase profit levels.
- Investigated and resolved departmental non-conformances.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Spearheaded department training for appraisals of new components.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
Skills
Budgeting
Business Development
Multitasking abilities
Analytical skills
Computer skills
Implementation Management
Staff Management
Daily operations oversight
Software
Excel
Timeline
Community Manager
Four Star Realty
10.2020 - Current
Assistant Community Manager
Four Star Realty
06.2020 - 10.2020
Resident Services Supervisor /Operations Associate
Four Star Realty
08.2019 - 06.2020
Operations Manager
Beal Properties
08.2016 - 04.2019