Danielle Scallo
Wesley Chapel,FL
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
PT Technical Specialist
Apple
Brandon, FL
October - Current
- Complete troubleshooting and diagnostics based on company resources and guidelines.
- Recommend technology upgrades to improve client experience.
- Train users on watches, laptops, and mobile devices.
- Recommend AppleCare and explain features and costs to help customers make educated buying decisions.
- Take care of customers with advice or a solution on the spot, using knowledge of current Apple technology to help with iPod, iPhone, and iPad devices.
Event Coordinator
Kush Factory
04.2021 - 06.2023
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Hired, trained and supervised volunteers and support staff required for events.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Coordinated vendors, photographers, and musicians for events.
Restaurant Bar Manager
Benihana
06.2022 - 01.2023
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Generated 12% in higher ticket averages by training 15 employees on suggestive upselling techniques.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender Shift Manager
Swarm EVENTS
01.2020 - 01.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items and daily specials to customers, driving up per sale revenues and maximizing profits.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Supervised and trained 15 new bartenders on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Served high customer volumes during special events, nights, and weekends.
Customer Sales Support Representative (Part-Time)
House Of AMZ
06.2021 - 08.2022
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Coordinated responses and resources to handle special client requests.
- Collaborated with sales and marketing teams to create and execute promotional campaigns.
- Prepared and presented sales reports and customer profiles to upper management.
- Developed working knowledge of CRM to effectively track sales leads and activities.
Guest Service Representative
JW Marriott Marquis
10.2018 - 12.2019
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
Education
Associate of Arts - Psychology
Pasco-Hernando State College
New Port Richey, FL06.2017
High School Diploma -
Wharton High School
Tampa, FL05.2015
Skills
- Client Relationship Development
- Team Leadership and Motivation
- Time Management
- Marketing and Advertising
- Creativity and Adaptability
- Communications and Media
- Business Intelligence
- Business Administration
- Expense Tracking
- Team Leadership
- Emotional Intelligence
- Quality Assurance
- Staff Training and Development
Certification
- Databases and SQL for Data Science, IBM - June 2023
Timeline
Restaurant Bar Manager
Benihana
06.2022 - 01.2023
Customer Sales Support Representative (Part-Time)
House Of AMZ
06.2021 - 08.2022
Event Coordinator
Kush Factory
04.2021 - 06.2023
Bartender Shift Manager
Swarm EVENTS
01.2020 - 01.2023
Guest Service Representative
JW Marriott Marquis
10.2018 - 12.2019
Associate of Arts - Psychology
Pasco-Hernando State College
High School Diploma -
Wharton High School
PT Technical Specialist
Apple
October - Current