Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Theater
Languages
Timeline
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Danielle Scott

Minneapolis,MN

Summary


Talented professional considered knowledgeable leader and dedicated problem solver. Brings 6 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

9
9
years of professional experience

Work History

Server

Minikahda Country Club
09.2022 - Current
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cultivated warm relationships with regular customers.

Personal Banker

Trustone
04.2021 - 09.2022
  • Worked to deliver the highest level of client service possible
  • Effectively managed client portfolios and offered advice regarding investments
  • Reviewed credit applications, and processed them according to best practices
  • Adhered to bank policies and facilitated safe and protected transactions.
  • Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.


Assistant manager /PRO -team manager

Panera Bread
01.2020 - 04.2021
  • Lead new employees seminars
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance
  • Troubleshoot POS system.
  • Conduct employee performance reviews.Email and phone correspondence.
  • Liaise between managers, customers and employees.

Pro-team/Market Associate

Panera Bread
11.2017 - 01.2021
  • Facilitated the opening of 6 stores across the midwest
  • Excellent communication skills, both verbal and written.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Proven ability to learn quickly and adapt to new situations.
  • Gained strong leadership skills by managing projects from start to finish.
  • Scheduled interview appointments with respondents and created multiple questionnaires before commencing data collection.
  • Lead and supervise training sessions with new employees for 6 weeks following the beginning of service.
  • Enhanced brand recognition through effective marketing campaigns, leading to increased sales figures.

Shift-supervisor

Panera Bread
06.2015 - 01.2020
  • Being passionate about the industry, inspiring others, coaching, counseling, creating a profitable environment, and delivering exceptional customer experience
  • Serve safe certification.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.


Education

Associate degree -

Minneapolis Community Technical College
01.2018

Skills

  • Schedule Management

  • Time management

  • Attention to details

  • Hiring and Training

  • Financial Management

  • CRM Software

  • Project Management

  • Customer Service

  • Business Administration

Hobbies and Interests

  • Acting
  • Gardening
  • Space exploration
  • Football (Vikings)
  • Greek mythology
  • Shakespeare

Theater

Committed musical theatre actress with over 6 years of experience performing live on stage. Passionate about connecting with my characters to portray them authentically and enhance my performances. i have done over  8 shows to list a few, Romeo & juliet, working,little of horrors, Twelfth Night, Our Town..

Languages

English
Full Professional

Timeline

Server

Minikahda Country Club
09.2022 - Current

Personal Banker

Trustone
04.2021 - 09.2022

Assistant manager /PRO -team manager

Panera Bread
01.2020 - 04.2021

Pro-team/Market Associate

Panera Bread
11.2017 - 01.2021

Shift-supervisor

Panera Bread
06.2015 - 01.2020

Associate degree -

Minneapolis Community Technical College

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Danielle Scott