Danielle Shilling
Warminster,PA
Summary
Dedicated front desk receptionist and waitress with experience in food safety, verbal communication, and inventory management. Proven ability to enhance customer satisfaction through attentive service and accurate transaction handling.
Overview
2
2
years of professional experience
Work History
Waitress
Sycamore Grill
Newtown, PA
07.2024 - 06.2025
- Handled food safely and kept spaces clean to protect customers from food borne illness and maintain proper sanitation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Trained new employees to perform duties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Prepared checks, itemizing total meal costs and taxes.
Front Desk Receptionist
JVR Auto
Warminster, Pennsylvania
10.2023 - 01.2024
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Greeted visitors warmly and directed them to correct personnel or office.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Handled incoming and outgoing mail and packages.
- Scheduled and confirmed appointments for clients and staff.
- Maintained a clean and organized reception area to uphold company image.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
Front Desk Receptionist
Fred Bean's Subaru
Doylestown, Pennsylvania
01.2023 - 05.2023
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Greeted visitors warmly and directed them to correct personnel or office.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Compiled and prepared reports and documents as requested.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Scheduled and confirmed appointments for clients and staff.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Maintained a clean and organized reception area to uphold company image.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Monitored and ordered office supplies, ensuring adequate stock levels.
Education
GED -
Upper Moreland High School
06-2012
Skills
- Upselling techniques
- Food safety
- Verbal and written communication
- Attention to detail
- Inventory management
- Accurate money handling
- Point of sale systems
- Strong multitasking
Timeline
Waitress
Sycamore Grill
07.2024 - 06.2025
Front Desk Receptionist
JVR Auto
10.2023 - 01.2024
Front Desk Receptionist
Fred Bean's Subaru
01.2023 - 05.2023
GED -
Upper Moreland High School