Danielle Simpson
Long Beach,CA
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express
Chadron, NE
04.2023 - 05.2024
- Kept accurate records of guest transactions.
- Resolved customer complaints promptly and courteously.
- Verified accuracy of room rates and other charges during check-in process.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Assisted with check-in and check-out procedures for guests.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Managed cash drawer responsibly throughout shift.
- Maintained cleanliness of lobby area at all times.
- Posted incidental charges to ledgers, manually or by using computers.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Addressed customer needs in a timely manner.
- Answered telephones and greeted visitors to assist, answer questions and direct.
Mailroom Clerk
Chadron State College
Chadron, NE
01.2022 - 08.2022
- Maintained a log of all incoming and outgoing mail items.
- Adhered strictly to organizational policies concerning privacy and confidentiality when handling sensitive documents or materials.
- Checked for proper labeling on envelopes to ensure accurate delivery.
- Operated mail room equipment or machines to perforate, stuff envelopes, or apply postage.
- Operated mail processing equipment and manually sorted mail.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Provided customer service assistance with inquiries regarding postal services.
Crew Member
Wendy's
Montrose, CO
11.2016 - 08.2020
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Restocked kitchen supplies including food products and utensils.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Resolved customer complaints in a professional manner.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Education
High School Diploma -
Montrose High School
Montrose, CO05-2020
Some College (No Degree) - Criminal Justice
Chadron State College
Chadron, NESkills
- Guest Relations
- Hospitality services
- Customer Service
- Problem-solving skills
- Conflict Management
- POS Systems
Affiliations
- Lacrosse
Accomplishments
- IHG Torchbearer Award
Timeline
Front Desk Agent
Holiday Inn Express
04.2023 - 05.2024
Mailroom Clerk
Chadron State College
01.2022 - 08.2022
Crew Member
Wendy's
11.2016 - 08.2020
High School Diploma -
Montrose High School
Some College (No Degree) - Criminal Justice
Chadron State College