Danielle Temple
Advocate Health
Hillside,IL
1
Certification
12
years of professional experience
Engagement Center Specialist coordinating multi-specialty patient access through scheduling, insurance verification, referral processing, and accurate EHR documentation. Manages high-volume patient calls while identifying urgent concerns and escalating them through established clinical protocols. Supports timely access to care with precise registration details and responsive service.
Work History
Engagement Center Specialist
1 Year 5 Months- Coordinate patient scheduling across multiple specialties while ensuring efficient access to care.
- Verify insurance eligibility, obtain patient demographics, and process referrals.
- Document patient information accurately within the electronic health record.
- Identify urgent patient concerns and follow established clinical protocols for escalation.
- Deliver exceptional customer service while managing a high volume of patient calls.
Medical Office Assistant
1 Year 7 Months- Concurrent position while serving as Medical Office Manager at Integrative Endocrinology.
- Performed patient intake, rooming, vital signs, and point-of-care testing.
- Registered patients, verified insurance, collected co-payments, and scheduled appointments.
- Assisted Advanced Practice Clinicians during patient care.
- Maintained exam rooms, monitored inventory, and ensured a safe clinical environment.
Medical Office Manager
2 Years 10 Months- Worked concurrently with Advocate Health Walgreens Walk-In Clinics beginning July 2023.
- Managed daily clinic operations and patient flow.
- Obtained vital signs and prepared patients for examinations and procedures.
- Assisted with fine needle aspiration biopsies.
- Coordinated outside medical records and laboratory results.
- Managed medical inventory and maintained HIPAA compliance.
Certified Medical Assistant
10 Months- Assisted physicians, nurse practitioners, and registered nurses in an ambulatory care setting.
- Performed patient intake, vital signs, and point-of-care testing.
- Completed prior authorizations, FMLA paperwork, and disability forms.
- Assisted with patient triage and provider communication.
Operations Supervisor
1 Year 2 Months- Supervised daily clinical operations while ensuring compliance with FDA, OSHA, CLIA, and quality standards.
- Coordinated staff workflow and patient/donor flow to maintain efficient operations.
- Trained and mentored new employees while supporting performance development.
- Maintained equipment, quality assurance documentation, and regulatory compliance.
Medical Assistant
2 Years 6 Months- Conducted patient assessments, including vital signs and EKGs.
- Assisted with telephone triage and drug screenings.
- Trained newly hired medical assistants.
- Supported healthcare staffing and onboarding initiatives.
Certified Medical Assistant – Movement Disorders
10 Months- Assisted physicians and nurses with evaluation and treatment of patients.
- Performed research blood draws.
- Completed prior authorizations and disability paperwork.
- Verified insurance and collected co-payments.
Certified Medical Assistant / Reproductive Healthcare Assistant
1 Year 9 Months- Assisted with rapid HIV, pregnancy, and urine testing.
- Performed phlebotomy and CLIA-waived laboratory testing.
- Performed patient intake, vital signs, scheduling, and insurance verification.
- Operated autoclave equipment and maintained sterilization protocols.
Education
Medical Assisting Diploma - Medical Assistant
- 165-Hour Clinical Externship
- GPA: 3.7
Skills
Vital signs
Phlebotomy
Electronic health records
Prior authorizations
Insurance verification
Patient flow management
Referral coordination
Clinic workflow coordination
Staff supervision
Clinical escalation protocols
Meeting facilitation
Recruiting and onboarding
Workflow documentation
Process improvement
Certification
- Registered Medical Assistant (RMA)
- American Heart Association Basic Life Support (BLS/CPR)
Timeline
Engagement Center Specialist
Advocate Health
03.2025 - CurrentRead More
Medical Office Assistant
Advocate Health – Walgreens Walk-In Clinics
07.2023 - 02.2025Read More
Medical Office Manager
Integrative Endocrinology
12.2021 - 10.2024Read More
Certified Medical Assistant
Rush University Medical Center
01.2021 - 11.2021Read More
Operations Supervisor
Grifols
11.2019 - 01.2021Read More
Certified Medical Assistant – Movement Disorders
Rush University Medical Center
02.2018 - 12.2018Read More
Medical Assistant
Keys Medical Staffing
09.2017 - 03.2020Read More
Certified Medical Assistant / Reproductive Healthcare Assistant
Family Planning Associates
05.2014 - 02.2016Read More
Westwood College – O'Hare Airport Campus
Medical Assisting Diploma from Medical Assistant
Read More