Danielle Thompson
Palm Bay
Summary
Patient Service Representative with outstanding treatment Patient Service Representative with excellent treatment knowledge and exceptional communication skills. knowledge and stellar communication skills. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
CVS Specialty Pharmacy
Orlando
11.2021 - Current
- Assisted patients with medication inquiries and prescription refills.
- Coordinated communication between patients and healthcare providers.
- Verified patient insurance information for accuracy and completeness.
- Communicated with insurance companies to resolve verification issues.
- Collaborated with healthcare providers to gather necessary documentation.
- Updated patient and insurance data and input changes into company computer system.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Assisted in training new staff on verification protocols and systems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Managed inventory levels to ensure product availability and minimize shortages.
- Collaborated with team members to streamline order fulfillment workflows.
Notary Signing Agent
Self employed
Port Saint Lucie
01.2018 - 10.2021
- Verified identities and confirmed signers' understanding of documents.
- Prepared and organized notarized documents for delivery to clients or agencies.
- Ensured compliance with state laws and regulations related to notarization.
- Communicated effectively with clients to address questions about the signing process.
- Collaborated with lenders, title companies, and clients to schedule signing sessions.
- Provided explanations of legal documentation to clients prior to notarization.
- Performed notarizations for loan documents, affidavits, and other legal documents.
Server
Cracker Barrell Old Country Store
Jensen Beach
10.2014 - 06.2018
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained clean and organized dining areas for guest comfort.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Provided excellent customer service to ensure satisfaction.
- Handled customer inquiries and resolved concerns professionally.
Education
High School Diploma -
Cornerstone Christian High School
Townsend, GA11-2002
Skills
- Patient communication
- Insurance verification
- Medical transcription
- Documentation management
- Appointment scheduling
- Customer relationship management
- Data entry accuracy
- Compliance adherence
- Workflow optimization
- Customer service
- Verification processes
- Communication with insurers
- Problem solving
- Attention to detail
Timeline
Patient Service Representative
CVS Specialty Pharmacy
11.2021 - Current
Notary Signing Agent
Self employed
01.2018 - 10.2021
Server
Cracker Barrell Old Country Store
10.2014 - 06.2018
High School Diploma -
Cornerstone Christian High School