Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danielle Walsdorff

6185 Ward Road, Sanborn,NY

Summary

Dynamic Department Manager at InsureOne Insurance Services America LLC with proven expertise in management and customer service. Skilled in risk assessment and team supervision, I foster strong client relationships and ensure compliance with industry regulations. Recognized for enhancing operational efficiency and promoting a collaborative work environment.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Department Manager

InsureOne Insurance Services America LLC
Niagara Falls, USA
04.1999 - Current
  • Reviewed policy applications and assessed risk factors for coverage eligibility.
  • Collaborated with underwriters to evaluate risks and support policy approvals.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Managed a portfolio of clients, fostering strong relationships through proactive communication.
  • Oversaw daily operations and managed departmental workflows effectively.
  • Implemented policies to ensure compliance with industry regulations.
  • Coordinated communication between departments to streamline processes.
  • Balanced workloads to meet targets without overtaxing employees.
  • Fostered a positive work environment, promoting teamwork and collaboration.
  • Advised clients on tailored coverage options based on specific needs.
  • Supervised a team of 5 insurance agents, offering guidance and conducting performance evaluations.
  • Maintained accurate records of policy changes, endorsements, and renewals.
  • Assisted team members in satellite offices to ensure operational efficiency.

Bartender/Waitress

Bakery Lounge
Niagara Falls, New York
06.1997 - 03.1999
  • Mixed cocktails and crafted beverages to meet customer preferences.
  • Maintained cleanliness and organization of the bar area.
  • Provided exceptional customer service during busy shifts.
  • Collaborated with kitchen staff for efficient order delivery.
  • Handled cash transactions and processed payments accurately.
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.

Cashier

Valvoline Instant Oil Change
Niagara Falls, NY
01.1996 - 09.1997
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawers and balanced at shift end.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Worked closely with front-end staff to assist customers.
  • Built and maintained productive relationships with employees.

Retail Sales Associate

K-Mart Department Store
Niagara Falls, NY
06.1991 - 01.1996
  • Assisted customers in selecting merchandise and provided product information.
  • Maintained organized displays and ensured stock levels met customer demand.
  • Processed transactions accurately using point-of-sale systems.
  • Assisted customers with finding the right product for their needs.
  • Helped customers by answering questions and locating merchandise.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Created price tags and merchandise signs for new items.
  • Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.

Education

High school diploma -

Lasalle High School/Newfane High School
Niagara Falls NY, Newfane NY

Skills

  • Management and leadership
  • Communication skills
  • Customer service and sales
  • Cash handling and register
  • Retail sales management
  • Team supervision
  • Assistant manager experience

Certification

  • Property & Casualty License
  • Driver's License

Timeline

Department Manager

InsureOne Insurance Services America LLC
04.1999 - Current

Bartender/Waitress

Bakery Lounge
06.1997 - 03.1999

Cashier

Valvoline Instant Oil Change
01.1996 - 09.1997

Retail Sales Associate

K-Mart Department Store
06.1991 - 01.1996

High school diploma -

Lasalle High School/Newfane High School

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