Danielle Wheeler
Garden City,KS
Summary
Dynamic and dedicated professional with extensive experience in customer service at Dollar Tree. Proven ability in cash handling and conflict resolution, consistently enhancing customer satisfaction. Recognized for maintaining high standards of cleanliness and organization, contributing to a positive shopping experience. Strong work ethic and effective team collaboration skills drive operational success.
Overview
4
4
years of professional experience
Work History
Cashier
Dollar Tree
04.2024 - 09.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and selections.
- Maintained cleanliness and organization of checkout area.
- Handled cash and credit transactions with accuracy.
- Provided exceptional customer service, addressing concerns promptly.
- Learned store policies and procedures effectively for compliance.
- Supported inventory management by restocking merchandise as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Donation Door Attendent
Goodwill Industries in Garden City, Ks
02.2021 - 11.2023
- Assisted customers with inquiries and provided directions within facility.
- Maintained cleanliness and organization of entrance area to enhance visitor experience.
- Monitored foot traffic and ensured safety protocols were followed at all times.
- Collaborated with team members to streamline guest check-in procedures.
- Trained new staff on best practices for customer service and operational procedures.
- Implemented feedback from visitors to improve overall service quality and efficiency.
- Kept work area clean and safe.
- Supported smooth operations by promptly addressing guest inquiries and directing them to appropriate departments or personnel.
- Maintained excellent customer relations.
Cook
Sonic Drive In of Garden City KS
05.2020 - 02.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and selections.
- Maintained cleanliness and organization of checkout area.
- Handled cash and credit transactions with accuracy.
- Provided exceptional customer service, addressing concerns promptly.
- Learned store policies and procedures effectively for compliance.
- Supported inventory management by restocking merchandise as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
No Degree - Phycology
Garden City Community College
801 College Drive Garden City KS Cosmetology -
Garden City Community College
801 Collage Drive05.2004
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash management
- Cash register systems
- Cash handling expertise
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Issue resolution
- Complex Problem-solving
- Merchandise restocking
- Cash drawer balancing
- POS system operations
- Payment collection
- POS systems
- Refund handling
- Guest inquiries
- Attention to detail
- Inventory management
- Currency counting
- Inventory control
- Order packaging
- Decision making aptitude
- Daily reporting
- Retail merchandising
- Product recommendations
- Returns processing
- Drawer balancing
- Point of sale operation
- Order verification
- Reports and documents
- Point of sale proficiency
- Records maintenance
Timeline
Cashier
Dollar Tree
04.2024 - 09.2024
Donation Door Attendent
Goodwill Industries in Garden City, Ks
02.2021 - 11.2023
Cook
Sonic Drive In of Garden City KS
05.2020 - 02.2021
No Degree - Phycology
Garden City Community College
Cosmetology -
Garden City Community College