Danielle Williams
Denver,CO
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Operations Coordinator
Peak
Centennial, CO
08.2021 - Current
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Provided direction and guidance to internal teams in order to achieve targets.
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reconciled monthly operating budgets and shared information with senior management team.
- Maximized profits by reducing waste in payroll administration and increasing sales.
- Evaluated upcoming program plans to forecast expected resource needs.
Mortgage Loan Processor
Amerisave
Remote
02.2021 - 08.2021
- Set up and completed loan submission packages.
- Prepared file for final clear-to-close by branch management.
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Communicated with originator and applicant concerning progress of loan file.
- Evaluated approvals against established bank and government lending standards.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Coordinated closing process with attorneys, title companies and government clerks.
- Oversaw file input in mortgage software and grant-specific software.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Filed completed loan applications with underwriting and made approval or denial recommendations.
Mortgage Loan Processor
NewRez
Remote
05.2019 - 02.2021
- Set up and completed loan submission packages.
- Prepared file for final clear-to-close by branch management.
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
- Handled any conditions sent from underwriting departments.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Reviewed and validated details of loan applications and closing documentation.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Evaluated approvals against established bank and government lending standards.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Assessed customer account histories to determine previous compliance with payment plans and loan terms.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Produced and submitted completed loan packages to title and escrow professionals.
- Filed completed loan applications with underwriting and made approval or denial recommendations.
Bartender
Elways Steakhouse/Jing
Cherry Creek, CO
06.2015 - 05.2019
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Built relationships with vendors to manage orders and negotiate costs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Taught employees bar sales techniques, resulting in higher profits.
- Set up glassware, liquor and other necessary supplies for special events.
Amazon FBA Seller
Amazon
Remote
01.2011 - 07.2015
- Created clear, precise and properly detailed product and service information on company website.
- Pursued and closed key opportunities to manage online sales process.
- Developed strategic online and offline partnerships to support fulfillment and direct sales programs.
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
- Built professional and trusting relationships with key customers and leveraged existing relationships via social media.
- Collaborated with internal sales team to pursue key prospects via search engines, social media and other online forums.
- Developed strong rapport with customers and created positive impression of business.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Restaurant Manager
Saddle Ranch Chophouse
Los Angeles , CA
07.2011 - 05.2015
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Led and directed team members on effective methods, operations and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained and supervised staff.
Education
Colorado Real Estate School
Skills
Project lifecycles
Project restructuring
Personnel resource allocation
Forecasting
Risk management
Process implementation
Customer Relations
Budget development
Staff training/development
Effective leader
Product development
Business Development
Employee scheduling
Coaching and mentoring
Scheduling
Employee reviews
Relationship building
Inventory management
Client account management
Delegation
Financial administration
Appraisals
Application preparation
Legal compliance
Information Verification
Created reports
Contract finalization
Interviewing
Processing procedures
Financial document review
Analytical and Critical Thinking
Training and Development
Organization and Time Management
Problem-Solving
Attention to Detail
MS Office
Decision Making
Sales expertise
Ordering procedures
Clear and effective communication
New hire training
Information Verification
Flexible and Adaptable
Timeline
Operations Coordinator
Peak
08.2021 - Current
Mortgage Loan Processor
Amerisave
02.2021 - 08.2021
Mortgage Loan Processor
NewRez
05.2019 - 02.2021
Bartender
Elways Steakhouse/Jing
06.2015 - 05.2019
Restaurant Manager
Saddle Ranch Chophouse
07.2011 - 05.2015
Amazon FBA Seller
Amazon
01.2011 - 07.2015
Colorado Real Estate School