Danielle Wilson
Kirkwood,NJ
Summary
- Well-organized Mortgage Loan Closer promoting a background in reviewing paperwork for accuracy and answering questions from customers and other stakeholders. Possessing the skills needed to meet very tight deadlines that values successful response and time management skills.
Overview
24
24
years of professional experience
Work History
Mortgage Loan Closer
Rate, Inc.
Chicago, IL
08.2020 - 02.2025
- Managed closing documents to ensure compliance with regulatory requirements.
- Reviewed loan files for accuracy and completeness prior to final approval.
- Coordinated communication between lenders, borrowers, and real estate agents.
- Streamlined closing processes to enhance operational efficiency and reduce delays.
Sales Associate
Boscovs Department Store
Voorhees, NJ
11.2019 - 07.2020
- Monitored and updated knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Designed and implemented visually appealing merchandise displays with signage to enhance customer engagement.
- Cultivated and sustained productive relationships with peers and upper management to enhance team performance and achieve shared sales and operational objectives.
- Oversaw inventory management, cash control, and daily store opening and closing procedures.
- Oversaw customer order processing and resolved customer inquiries.
Mortgage Loan Closer
Guaranteed Rate Inc.
Gibbsboro, NJ
04.2012 - 01.2017
- Cultivated a strong reputation for consistent attendance and dedicated work ethic.
- Facilitated delivery of closing packages to title companies and attorneys.
- Collaborated with team members to fulfill project requirements and deliver innovative solutions.
- Ensured accuracy of all information on mortgage documents through meticulous review.
Customer Service Representative
Bank Of The Ozarks Inc.
Hot Springs, AR
06.2006 - 03.2012
- Analyzed account and service histories to uncover trends and address issues.
- Fostered impactful customer relationships and spearheaded business development through expert product knowledge delivery.
- Analyzed customer account information to identify current issues and formulate effective solutions.
- Established and activated customer accounts to enhance user experience.
- Provided exceptional service and support to customers, fostering long-term business relationships.
Lead Bank Teller
US Bank
Hot Springs, AR
10.2000 - 05.2006
- Executed financial control measures by securing funds and ensuring precise transaction accuracy.
- Evaluated daily reports and issued notification letters to delinquent account holders.
- Surpassed sales targets by actively promoting bank products and services during customer interactions.
- Delivered exceptional customer service during each shift, maintaining composure and professionalism in high-pressure environments.
- Investigated and addressed customer inquiries regarding personal savings, checking, and lines of credit accounts.
- Executed diverse responsibilities to deliver exceptional customer service.
- Ensured compliance with stringent guidelines for financial and customer data management to prevent breaches and misuse.
- Facilitated customer interactions by providing exceptional service throughout transactions.
- Oversaw daily counting of up to $100,000 in funds using both manual and machine-assisted methods.
Education
Associate of Science - Computer Science
Camden County College
Blackwood, NJ04-1998
High School Diploma -
Highland Regional High School
Blackwood, NJ05-1988
Skills
Writing and verbal communication
Client engagement and assistance
Meticulous attention to detail
Document review
Skilled in Encompass, Excel
Policy adherence
Deadline driven
Regulatory compliance
Teamwork and collaboration
Problem-solving
Time management
Education and Training
other,other
Timeline
Mortgage Loan Closer
Rate, Inc.
08.2020 - 02.2025
Sales Associate
Boscovs Department Store
11.2019 - 07.2020
Mortgage Loan Closer
Guaranteed Rate Inc.
04.2012 - 01.2017
Customer Service Representative
Bank Of The Ozarks Inc.
06.2006 - 03.2012
Lead Bank Teller
US Bank
10.2000 - 05.2006
Associate of Science - Computer Science
Camden County College
High School Diploma -
Highland Regional High School