Detail-oriented professional with strong skills in managing confidential information and organizing filing systems. Proven ability to enhance operations and provide exceptional customer service.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Internal Audit, GRIC
Sacaton, Arizona
08.2026 - Current
Assisted with onboarding new employees and training administrative processes.
Organized travel arrangements and itineraries for staff members.
Maintained filing systems for records and documentation accuracy.
Entered data into spreadsheets using Microsoft Excel
Secretary II
Internal Audit, GRIC
Sacaton, Arizona
06.2024 - 08.2026
Secured confidential records and managed sensitive information, ensuring compliance with privacy standards.
Organized filing systems to enhance quick access to critical documents, improving retrieval efficiency.
Responded to inquiries and transferred calls, providing accurate information to ensure effective communication.
Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Managed administrative support during events, ensuring seamless operations.
Performed data entry into computer systems; ensured accuracy of all entered information.
Welcomed visitors at the front desk, providing assistance as needed. and directed to appropriate location or person.
Sent and distributed mail and parcels.
Restaurant Assistant Manager
Wild Horse Pass, GRGE
Chandler, Arizona
05.2021 - 06.2024
Assisted in daily restaurant operations and maintained cleanliness standards.
Supported front-of-house staff during busy service periods.
Coordinated with kitchen team to ensure timely food preparation.
Managed customer inquiries and resolved complaints efficiently.
Trained new staff on service protocols and restaurant policies.
Organized inventory and assisted with stock management tasks.
Resturant Supervisor
Wild Horse Pass, GRGE
Chandler, Arizona
07.2019 - 05.2021
Scheduled employee shifts to optimize workflow during peak hours.
Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
Resolved customer complaints regarding food quality or service issues promptly and courteously.
Trained new employees on restaurant policies and procedures.
Performed cashiering duties as required during peak periods or in the absence of other staff members.
Guest Service Associate
Wild Horse Pass/Lone Butte, GRGE
Chandler , AZ
05.2006 - 07.2019
Managed check-in and check-out processes efficiently for all guests.
Processed payments and maintained accurate cash register transactions daily.
Developed strong relationships with repeat customers through positive interactions.
Handled payment processing and provided customers with receipts and proper bills and change.
Answered incoming calls from potential customers to answer questions about hotel amenities.