Daniesha Mosely
Dallas,TX
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Auto Claims Adjuster/Retention Sales Specialist
Statefarm Insurance
Irving, Tx
09.2021 - Current
- Investigate, evaluate, negotiate, and handle auto claims due to weather-related events
- Negotiated settlements with claimants, ensuring fair resolutions and maintaining trust.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong client relationships through consistent communication and exceptional service, fostering loyalty.
- Delivered prompt customer support with professionalism, friendliness, and patience, enhancing customer experience.
- Using positive language to resolve issues
- Responded to 100 inbound calls daily, assisting customers with inquiries and issues.
Patient Financial Service Registration
Parkland Hospital
Dallas, Tx
11.2020 - 06.2021
- Managed appointment scheduling to ensure efficient patient flow and access to services.
- Screened patients with financial needs to identify suitable assistance options.
- Discussed financial and insurance options to facilitate informed patient decisions.
- Managed 30 incoming calls, emails, and faxes daily to ensure timely patient support.
PICU Health Unit Coordinator/ OR Supply Tech
Children's Medical Center
Dallas, tx
06.2018 - 11.2020
- Greeted patients upon arrival at the office., check-in new patients, and answer phone calls
- Answered inbound calls to offer office information, answer questions, and direct calls to staff.
- Closely monitored material readiness of high-priority units.
- Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies.
- Analyzed equipment needs to procure required inventory and supplies.
- Monitored and maintained inventory levels of office supplies to guarantee consistent availability for staff needs.
Operation Room Supply Tech
Baylor Scott & White Medical Center
Dallas, TX
12.2014 - 05.2018
- Monitoring stock levels, answering calls from OR staff to meet requests, pulling daily surgery cases, providing customer service to family and staff, ensuring all designated areas are fully stocked, overseeing the ordering and packaging process, tracking products through depots to make sure they arrive on time, and assisting in recruiting and training new staff members.
- Built highly collaborative teams to provide operational support and equipment management.
- Mentored and guided supply team members on solving problems related to accountability and meeting regulatory requirements.
- Loaded and unloaded products from trucks and storage areas for inventory management.
- Operated electric and manual pallet jacks to transport goods efficiently.
- Organized merchandise in designated areas for easy access during picking processes.
Education
High School Diploma -
Lincoln High School
Dallas, TXSkills
- Critical thinking
- Professional telephone demeanor
- Fast paced environments
- Time management skills
- Customer relationship management
- Problem solving
- Detail orientation
- Team collaboration
- Inventory management
- Supply chain management
Timeline
Auto Claims Adjuster/Retention Sales Specialist
Statefarm Insurance
09.2021 - Current
Patient Financial Service Registration
Parkland Hospital
11.2020 - 06.2021
PICU Health Unit Coordinator/ OR Supply Tech
Children's Medical Center
06.2018 - 11.2020
Operation Room Supply Tech
Baylor Scott & White Medical Center
12.2014 - 05.2018
High School Diploma -
Lincoln High School