Danikha Faustin
Riverview,FL
Summary
Dynamic and results-driven professional with extensive experience in customer service at Macy’s. Proven ability to enhance customer satisfaction through exceptional service and effective problem-solving. Skilled in POS system operations and committed to maintaining high standards of professionalism and integrity, consistently achieving sales targets and fostering customer loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier
Riverview Fresh Market
Riverview, FL
11.2025 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service and product recommendations.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Collaborated with team members to manage inventory levels and restock shelves as needed.
- Resolved customer complaints swiftly, promoting a positive shopping environment and retention.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Welcomed customers and helped determine their needs.
Sales Associate
Macy’s
Brooklyn, NY
11.2024 - 07.2025
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring compliance with visual standards.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times.
- Supported inventory management by restocking shelves and conducting stock audits.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
- Provided training and mentorship to new associates on sales techniques and customer service best practices.
- Adapted quickly to changing store environments and promotional events to maximize sales opportunities.
- Analyzed customer feedback to recommend improvements in service delivery and product offerings.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Used in-store system to locate inventory and place special orders for customers.
Education
Finance - Life And Annuity
Pearson
FL03.2026
Bachelor of Science - International Relations
CEDI
Route De Bourdon06.2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
- Professionalism and courtesy
- POS system operations
- Attention to detail
- Decision making aptitude
Certification
Adult/Child/Infant CPR & First Aid & AED | Lifeline
Training Resources
Budgeting and project planning | UCI
National Institute of Technical And Vocationsl Training |
Asistant Secretary
Financial Services
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Spanish
Full Professional
English
Full Professional
Timeline
Cashier
Riverview Fresh Market
11.2025 - Current
Sales Associate
Macy’s
11.2024 - 07.2025
Finance - Life And Annuity
Pearson
Bachelor of Science - International Relations
CEDI