Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Danilo Bracho

Chicago,IL

Summary

Proven leader in hospitality, adept in shift planning and personnel training, significantly enhancing guest service at Roanoke Restaurant. Skilled in fostering customer relationships and complaint handling, ensuring a welcoming environment. Excelled in team coordination, contributing to smoother operations and a positive dining experience.

Overview

8
8
years of professional experience

Work History

Server Shift Leader

Roanoke Restaurant
10.2019 - Current
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.

Restaurant Server

Imperial Lamian
04.2017 - 12.2020
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.

Restaurant Server

La Cabana
01.2016 - 08.2016
  • Reduced wait times for diners through effective communication between front-of-house and back-of-house teams during peak hours.
  • Promoted a safe working environment by adhering to food safety standards and best practices.
  • Stayed up-to-date on menu changes to help customers make food choices.

Education

Bachelor of Science - Political Science

University of Zulia
Maracaibo, Venezuela
11.2014

Skills

  • Complaint Handling
  • Organization
  • Shift planning
  • Personnel Training
  • Verbal and written communication
  • Customer Relationship Management
  • Guest service

Languages

Spanish
Native or Bilingual

Timeline

Server Shift Leader

Roanoke Restaurant
10.2019 - Current

Restaurant Server

Imperial Lamian
04.2017 - 12.2020

Restaurant Server

La Cabana
01.2016 - 08.2016

Bachelor of Science - Political Science

University of Zulia
Danilo Bracho