Danilo Cervantes
Miami
Summary
Dynamic sales professional with a proven track record at AT&T, excelling in customer service and team leadership. Skilled in problem-solving and time management, I successfully led initiatives that enhanced operational efficiency and improved team performance. Recognized for fostering collaboration and delivering exceptional service, I am reliable and dedicated to achieving organizational goals.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
13
13
years of professional experience
Work History
Sales Associate
AT&T
01.2013 - 10.2025
- Assisted customers with product selection and inquiries, ensuring a positive shopping experience.
- Adapted quickly to new products and promotions, effectively communicating features to customers.
- Engaged with customers proactively, addressing concerns and providing solutions promptly.
- Processed transactions accurately using point-of-sale systems, enhancing efficiency at checkout.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Learned company policies and procedures to provide accurate information to customers.
Team Leader
AT&T
01.2019 - 01.2022
- Led cross-functional teams to enhance operational efficiency and achieve strategic objectives.
- Developed and implemented training programs to improve team performance and service delivery.
- Coordinated projects to streamline processes, resulting in increased productivity across departments.
- Analyzed performance metrics to identify areas for improvement and drive decision-making initiatives.
- Managed resource allocation effectively to optimize workflow and meet organizational goals efficiently.
- Mentored junior staff, providing guidance on best practices and professional development opportunities.
- Fostered a collaborative team environment, promoting open communication and knowledge sharing among members.
Education
Bachelor of Business Administration - Business Administration And Management
Universidad Autonoma De Honduras
Honduras, CAHigh School Diploma - High School Diploma
Elvel School
Honduras , CA06-1995
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
Accomplishments
- Exceeded monthly quota all of the times through these years.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Team Leader
AT&T
01.2019 - 01.2022
Sales Associate
AT&T
01.2013 - 10.2025
Bachelor of Business Administration - Business Administration And Management
Universidad Autonoma De Honduras
High School Diploma - High School Diploma
Elvel School