Danish Shafi
Rowlett,TX
Summary
Dynamic Dispatcher Manager with a proven track record at Dua’s Transportation, excelling in route planning and employee training. Enhanced operational efficiency through KPI analysis, driving process improvements. Cultivated a high-performance team environment, fostering collaboration and accountability, while consistently maintaining service quality across expanded territories.
Overview
11
11
years of professional experience
Work History
Dispatcher Manager
Dua’s Transportation
10.2023 - 02.2025
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
- Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
Solar Specialist
Inspired Solar
03.2022 - 12.2023
- Developed strong relationships with clients by addressing concerns, answering questions, and providing ongoing support for their solar systems.
- Contributed to a reduction in company costs by identifying opportunities for process improvement within the solar installation workflow.
- Optimized system performance by conducting regular maintenance checks on installed systems and implementing necessary repairs or upgrades when needed.
- Contributed to a positive team atmosphere by fostering open communication, collaborative problem-solving, and continuous learning among colleagues.
Driver
Dart
10.2018 - 07.2021
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
- Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
Carpenter
Daniel and Son
11.2017 - 10.2018
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Demonstrated close attention to detail to verify quality and accuracy of work.
Store Manager
7-11
01.2014 - 11.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
N/A - N/A
Naaman Forest High School
Garland, TX06.2012
Skills
- Transportation
- Route planning
- Employee training
- Incident reporting
Languages
Punjabi
Native or Bilingual
English
Native or Bilingual
Spanish
Full Professional
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Dispatcher Manager
Dua’s Transportation
10.2023 - 02.2025
Solar Specialist
Inspired Solar
03.2022 - 12.2023
Driver
Dart
10.2018 - 07.2021
Carpenter
Daniel and Son
11.2017 - 10.2018
Store Manager
7-11
01.2014 - 11.2017
N/A - N/A
Naaman Forest High School
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