Rakan Margi
Yonkers,NY
Summary
Professional Dispatch Manager with considerable experience working in busy logistics, transport and vehicle environment. Efficiently works with drivers, other dispatchers and management to create most effective delivery routes and schedules to maximize driver efficiency. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations.
Overview
7
7
years of professional experience
Work History
Dispatcher Manager
American Limousine Service
Baltimore, MD
09.2021 - Current
- Created and maintained daily, weekly, and monthly reports of all dispatching activities.
- Monitored and tracked the progress of drivers and shipments to ensure on-time delivery.
- Organized routes for drivers to maximize efficiency.
- Trained new staff members in proper dispatch procedures.
- Ensured that all vehicles met DOT standards for safety inspections.
- Coordinated communication between warehouse personnel, customers, and drivers via phone or radio transmissions.
- Scheduled maintenance appointments for fleet vehicles when necessary.
- Maintained compliance with local laws related to transportation regulations.
- Utilized GPS systems to track vehicle locations in real time.
- Fielded incoming calls, answered questions and transferred calls internally.
Dispatcher Coordinator
Westchester Ambulette
Yonkers, NY
11.2017 - 03.2020
- Created detailed reports of daily dispatching activities and submitted them to management.
- Coordinated with other departments to ensure smooth flow of operations.
- Resolved customer complaints in a timely manner.
- Developed strategies for improving operational efficiency and effectiveness.
- Managed communications between customers and drivers using two-way radios.
- Assessed driver performance based on feedback from customers or supervisors.
- Investigated any incidents that occurred during delivery trips and took corrective actions when necessary.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Education
Some College (No Degree) - Business Management
Orange County Community College
Middletown, NYSkills
- Employee training
- Transportation
- Incident reporting
- Route planning
- Scheduling expertise
- Multiple project coordination
- Fleet dispatching
Languages
Arabic
Limited
English
Full Professional
Well Rounded
- My ability to coordinate with companies either at the airports or in the city to ensure client pick ups for events
- Reliable always early and never leave without completing my assignment
- The end of my shift I will never leave the second shift without letting them know what is going on and always willing to stay extra to help if needed
Timeline
Dispatcher Manager
American Limousine Service
09.2021 - Current
Dispatcher Coordinator
Westchester Ambulette
11.2017 - 03.2020
Some College (No Degree) - Business Management
Orange County Community College
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