Danita Slaven
Summary
Proven achiever with extensive experience in customer service and sales support, notably at Securitas Technologies. Excelled in CRM software and demonstrated exceptional communication skills, ensuring customer satisfaction and operational efficiency. Trusted with sensitive information, showcasing responsibility and multitasking abilities. Achieved significant improvements in order processing accuracy and team training.
Overview
25
25
years of professional experience
Work History
Order Entry Specialist
Securitas Technologies
01.2014 - Current
- I am the main person to process Franchise jobs.
- I work in Microsoft Dynamics SL, Word, Excel, SBN, Salesforce, Sharepoint, SAP, Microsoft Office, Microsoft Teams, Solomon, and Quick base.
- Process orders daily for National and Local Customers.
- I have processed Credits.
- Examine orders to confirm accuracy, completeness and adherence to customer requirements.
- Adhered to legal regulations to run compliant operations.
- Provide Customer Service and support for the Sales Teams.
- Communicate over the phone and on Teams with the Sales Teams and my OE Team.
- I have trained my co-workers on processing jobs.
Service Representative
BMO Harris Bank
12.2012 - 01.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Processed multiple transactions on a daily basis.
- Maintained security codes and multiple access codes.
- Balanced the cash drawer and TCR at the end of each day.
- Products and Account sales goals.
Attendance/Athletic Secretary
Frankton-Lapel Community Schools
09.1999 - 11.2012
- Continually sought methods for improving daily operations, communications with students, recordkeeping, and data entry for increased efficiency.
- Daily attendance records and communicated any attendance issues to the appropriate staff.
- Front desk reception.
- Typed all athletic schedules, roster, and tournament brackets for IHSAA submission.
- Handled all athletic funds and was responsible for deposits and balances.
- Organized all event staff and transportation needs.
- Created Purchase Orders for multiple organizations.
Education
High School Diploma -
Lapel High School
Lapel, IN06.1986
Skills
- Deadline-oriented
- Sales Support
- Work Prioritization
- CRM Software
- Excellent work attendance history
- Exceptional communicator
- Able to multi-task
- Responsible with money and trustworthy information
Timeline
Order Entry Specialist
Securitas Technologies
01.2014 - Current
Service Representative
BMO Harris Bank
12.2012 - 01.2014
Attendance/Athletic Secretary
Frankton-Lapel Community Schools
09.1999 - 11.2012
High School Diploma -
Lapel High School
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