Shannon Majerle
Forest Hill,MD
Summary
Accomplished professional in order management, recognized for exceptional data entry skills and adept system navigation. Known for seamless collaboration with team members and adaptability to dynamic processes, consistently ensuring efficient operations. Expertise in maintaining accuracy, effective communication, and innovative problem-solving drives success in fast-paced environments. Committed to delivering tangible results with unwavering reliability and focus.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Order Entry Specialist
Element US Space and Defense
Belcamp, MD
09.2023 - Current
- Trained new team members on order entry procedures and best practices for system navigation.
- Led initiatives to optimize software tools, improving overall team productivity and performance metrics.
- Implemented quality control measures to enhance accuracy in order fulfillment operations.
- Collaborated with finance department for accurate invoicing, facilitating prompt payments from customers.
- Corresponded with clients via email to ensure proper information was used for order creation.
- Processed high-volume orders using ERP systems, ensuring timely and accurate entry.
- Collaborated with cross-functional teams to resolve order discrepancies and improve workflow efficiency.
- Exceeded performance targets consistently through diligent work ethic and commitment to delivering excellent results on each task undertaken.
- Safeguarded client information by adhering to strict confidentiality policies and data protection regulations.
- Enhanced order accuracy by meticulously reviewing and entering customer data into the system.
- Supported sales team by promptly addressing inquiries and resolving issues related to orders.
- Managed high-volume workloads while maintaining exceptional attention to detail in a fast-paced environment, ensuring minimal errors in entered data.
Home health aide
Self-Employed
Stillwater, OK
06.2016 - 06.2023
- Provided personal care and assistance with daily living activities for clients in home settings.
- Assisted clients with mobility, ensuring safety and comfort during transfers and daily activities.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Provided direct personal care and administrative services to clients.
Order Entry Specialist
United Site Services
Worcester, MA
09.2022 - 11.2022
- Processed orders for Sales reps and clients for job sites.
- Converted quotes into orders using CRM software, and adjusted orders per rep and customer request.
- Took phone calls from reps and clients regarding accounts and orders.
- Conducted regular audits of order entries to maintain data integrity and compliance with company standards.
- Developed streamlined processes that reduced order processing time and enhanced customer satisfaction.
- Optimized internal databases for quicker access to relevant information during the order entry process.
- Maintained up-to-date knowledge of product offerings, enabling accurate order entry and informed customer service interactions.
- Temporary assignment through staffing agency
Customer Service Rep
Nationwide Credit, Inc
Endicott, NY
02.2020 - 08.2022
- Maintain CRM/Salesforce database information and initialize gas and power connections and disconnections.
- Confirmed payments, refunds, etc.
- Maintained up-to-date knowledge of customer accounts.
- Answered phone and assisted clients and customers with changes to their accounts.
- Processed orders and coordinated with dispatch for timely completion of connection or disconnection orders.
- Partially remote
Customer Service Merchandiser
H.H. Gregg Appliances Inc.
Downingtown, PA
04.2010 - 07.2011
- Order Entry – Customer purchases for appliances and home entertainment equipment, coordinated with warehouse and delivery dispatch for order delivery and installation of products.
- General Housekeeping.
- Customer Service duties.
- Cash Handling/Monetary transactions
Assistant Manager/Key Carrier
Payless Shoesource
West Chester, PA
01.2009 - 11.2009
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Supervised daily operations to ensure efficient store management and exceptional customer service.
- Trained and mentored staff on sales techniques and product knowledge to enhance team performance.
- Implemented inventory control procedures, reducing discrepancies and improving stock accuracy.
- Store closed at the end of November 2009
Administrative Assistant
City Lights, LTD
Pottstown, PA
06.2002 - 08.2006
- Created customer quotes using Microsoft Excel and Word
- Took dictation and transcriptions from designer's walkthrough of ideas for customer designs.
- Coordinated scheduling and meetings for executive team, optimizing time management.
- Managed correspondence, ensuring timely responses to stakeholders and clients.
- Developed and maintained filing systems, improving document retrieval efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
No Degree - Applied Clinical Psychology
Ashford University
Chandler01.2017
High School Diploma -
Owen J Roberts Sr. High School
Pottstown, PA06.2006
Skills
- Customer service excellence
- Organization
- CRM software experience
- Virtual communication tools
- Data processing
- Administrative assistance
- Deadline oriented
- Work prioritization
- Typing speed
- Invoicing and billing
- Teamwork and collaboration
Certification
- Ulysses Customer Care September 2020 to Present
- Ulysses customer care is a new way of handling customer service situations. It focuses on empathy and letting the customer know they are heard and their problems are understood. It emphasizes taking ownership of a customer problem and helping to resolve said problem or issue.
AWARDS CERTIFICATES
Several accolades from customers regarding exemplary customer service.
Timeline
Order Entry Specialist
Element US Space and Defense
09.2023 - Current
Order Entry Specialist
United Site Services
09.2022 - 11.2022
Customer Service Rep
Nationwide Credit, Inc
02.2020 - 08.2022
Home health aide
Self-Employed
06.2016 - 06.2023
Customer Service Merchandiser
H.H. Gregg Appliances Inc.
04.2010 - 07.2011
Assistant Manager/Key Carrier
Payless Shoesource
01.2009 - 11.2009
Administrative Assistant
City Lights, LTD
06.2002 - 08.2006
No Degree - Applied Clinical Psychology
Ashford University
High School Diploma -
Owen J Roberts Sr. High School