Danna Sanders
Granbury,TX
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Nissan Collison Center
01.2024 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- CCC ONE system knowledge, Checking in cars, taking pictures for estimates, writing estimates.
- Scheduled appointments for vehicle inspection at the shop or dealership facility.
- Inspected damaged vehicles to determine extent of structural, body and mechanical damage.
Automotive Service Writer
4M Truck and Trailer Repairs
03.2020 - 12.2023
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Provided cost estimates for additional repairs and services requested by customers.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Processed payments for completed services using cash register or point-of-sale systems.
- Monitored inventory levels of shop supplies and ordered new materials when needed.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Organized and maintained filing systems, including electronic databases and records.
Assistant Manager
Wings Etc. Grill & Pub
02.2023 - 10.2023
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
Store Manager
CellularWorld - Granbury, TX
05.2021 - 10.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix - Tempe, AZ
11-2025
High School Diploma -
Tolar High School - Tolar, TX
06.2018
Skills
- QuickBooks
- Service writing (3 years)
- Front desk
- Office management
- Data entry
- Sales Support
- Bookkeeping
- Assistant Manager Experience
- Multi-line Phone Systems
- CCC ONE
- Mitchell One
- File Management
- Office Management
- Data Entry
- Scheduling appointments
- Business Administration
- Organization skills
- Positive and professional
Certification
- First Aid Certification
- TABC Certified
- Food Handler Certification
- Certified Coding Specialist (189375)
References
References available upon request.
Timeline
Receptionist
Nissan Collison Center
01.2024 - Current
Assistant Manager
Wings Etc. Grill & Pub
02.2023 - 10.2023
Store Manager
CellularWorld - Granbury, TX
05.2021 - 10.2022
Automotive Service Writer
4M Truck and Trailer Repairs
03.2020 - 12.2023
Bachelor of Science - Business Administration And Management
University of Phoenix - Tempe, AZ
High School Diploma -
Tolar High School - Tolar, TX
- First Aid Certification
- TABC Certified
- Food Handler Certification
- Certified Coding Specialist (189375)
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