Danna Spears
New Orleans,LA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Circle K
New Orleans, LA
05.2024 - Current
- Prevented key account losses by researching discrepancies and correcting problems.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Customer Service Representative
Cox Communications
New Orleans, LA
02.2022 - 01.2024
- Prevented key account losses by researching discrepancies and correcting problems.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Identified opportunities for upselling additional products or services based on customer needs.
Customer Service Cashier
RaceTrac
Baton Rouge, Louisiana
06.2019 - 02.2022
- Maintained cleanliness and presentation of stock room and production floor.
- Maintained work area and kept cash drawer organized.
- Addressed customer questions and concerns regarding products and services.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained accurate records of transactions using the point-of-sale system.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Welcomed customers, offering assistance to help find store items.
Education
High School Diploma -
Belaire High School
Baton Rouge, LA05-1997
Skills
- Scheduling
- Complaint resolution
- Account updating
- Process optimization
- Problem resolution
- Task prioritization
- Negotiation strategies
- Service upselling
- Support case resolution
- Courteous demeanor
- Dispute resolution
Timeline
Customer Service Representative
Circle K
05.2024 - Current
Customer Service Representative
Cox Communications
02.2022 - 01.2024
Customer Service Cashier
RaceTrac
06.2019 - 02.2022
High School Diploma -
Belaire High School