Dannesha Louie
Fontana,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Associate
A & R Furniture
San Bernardino, CA
02.2022 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Childcare Provider
Self Employed
San Bernardino, CA
03.2019 - 02.2021
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in potty training and other daily hygiene activities to support child development.
Sales Associate
Subway
San Bernardino, CA
03.2015 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Executed sandwich artistry duties with very low occurrence of errors.
- Greeted guests, promoted specials, and took orders.
Education
High School Diploma -
Fontana High School
Fontana, CA 09.1999 - 06.2001
Skills
- Customer Service
- Customer Complaint Resolution
- Refund Processing
- Verbal Communication
- Retail Marketing
- Merchandise Upselling
Timeline
Customer Service Associate
A & R Furniture
02.2022 - 09.2023
Childcare Provider
Self Employed
03.2019 - 02.2021
Sales Associate
Subway
03.2015 - 02.2019
High School Diploma -
Fontana High School
09.1999 - 06.2001