Danniel Castillo
Donna,TX
Summary
Results-driven Head Hostess known for exceptional time management and crisis response skills. Successfully improved guest check-in processes and addressed concerns, enhancing overall dining satisfaction.
Dynamic Head Hostess with expertise in guest service and reservation coordination. Skilled in enhancing dining experiences through effective communication and team collaboration.
Hospitality professional, prepared to enhance guest experiences and streamline front-of-house operations. Proven ability to lead team in delivering high-quality service and creating welcoming environment. Reliable and adaptable, skilled in conflict resolution and team coordination.
Experienced with front-of-house operations and guest services. Utilizes strong organizational and leadership skills to maintain smooth service flow. Track record of enhancing customer satisfaction and resolving conflicts effectively.
Cheerful hostess offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
4
4
years of professional experience
Work History
Head Hostess
Pappa's Reasturant
Edinburg, TX
05.2024 - Current
- Managed guest reservations and seating arrangements to optimize dining flow.
- Trained new host staff on customer service protocols and restaurant procedures.
- Addressed guest inquiries and concerns, enhancing overall dining experience.
- Monitored wait times and adjusted seating strategies during peak hours.
- Developed efficient check-in processes to streamline guest arrivals.
- Maintained a clean and organized front-of-house environment for guests and staff.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Ensured compliance with food safety regulations and sanitation standards.
- Prepared and served food items according to established recipes and portion control guidelines.
- Maintained cleanliness of workstations, equipment, and dining areas throughout shifts.
Exchanger
Trancasa, USA
Pharr, TX
01.2022 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Conducted regular inventory audits to ensure accuracy and compliance with company standards.
- Maintained detailed logs of activities, incidents, and observations throughout shifts.
- Implemented improvements in surveillance practices to enhance overall security measures.
Education
High School Diploma -
Donna Highschool
Donna, TX05.2023
Skills
- Guest service
- Reservation coordination
- Dining area maintenance
- Exceptional communication
- Food station setup
- Safe food handling
- Physical fitness
- Crisis response
- Entry control
- Work ethic
- Strong mathematics skills
- Time management
- Attention to detail
- Critical thinking
- Clear communication
- Team collaboration
- Balance sheets
Timeline
Head Hostess
Pappa's Reasturant
05.2024 - Current
Exchanger
Trancasa, USA
01.2022 - 03.2023
High School Diploma -
Donna Highschool